---
title: "Mark TPV Request as No Response"
slug: "mark-tpv-request-as-no-response-1"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/mark-tpv-request-as-no-response-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mark TPV Request as No Response

If you do not receive a verification response for an in-process TPV request within a reasonable amount of time, you can cancel that TPV request by marking it as “No Response”. Even though any in-process TPV request can be marked as “No Response” at any time, the recommendation is to allow at least 3 days from the time you submit a TPV request before you mark it as “No Response”.

You can mark an in-process TPV request as “No Response” from the Third Party Verification Request Search Results window. In order to do this, you must have **TPV > New** enabled in your Permission Profile (Application/CostGuard Client/Customer Management/TPV/New).

1. Right-click the in-process TPV request and select **Mark as “No Response”**.

> [!NOTE]
> Note
> 
> The **Mark as “No Response”** function is only enabled for TPV requests that contain a Status set to In Process. Otherwise, this function is grayed-out in the submenu and cannot be selected.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22450.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A36Z&se=2026-11-14T12%3A12%3A36Z&sr=c&sp=r&sig=Li8%2FiqtBKJeo8PKcm7598D8G5MeoHr1jwSY2KHwTuz0%3D)

This displays the following confirmation window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22451.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A36Z&se=2026-11-14T12%3A12%3A36Z&sr=c&sp=r&sig=Li8%2FiqtBKJeo8PKcm7598D8G5MeoHr1jwSY2KHwTuz0%3D)
2. Click **OK**. The Third Party Verification Request Search Results window is updated to reflect the new TPV Status (Status is set to No Response).

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/22452.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A36Z&se=2026-11-14T12%3A12%3A36Z&sr=c&sp=r&sig=Li8%2FiqtBKJeo8PKcm7598D8G5MeoHr1jwSY2KHwTuz0%3D)