---
title: "Managing Subscriber Accounts in Customer Care"
slug: "managing-subscriber-accounts-in-customer-care"
updated: 2026-08-14T21:20:37Z
published: 2026-08-14T21:20:37Z
canonical: "help.idibilling.com/managing-subscriber-accounts-in-customer-care"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Subscriber Accounts in Customer Care

Subscriber accounts are managed via the **Account** > **Customer Portal Users** menu in Customer Care.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/managing-subscriber-accounts-in-customer-care-image-ygzo1ppm.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A56Z&se=2026-11-14T11%3A51%3A56Z&sr=c&sp=r&sig=hC93SH%2B8IiKt2V8za%2FGUnKyhOb6WA3SSSnf5T3ruvrk%3D)

This displays the Customer Portal Users page.

**![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/managing-subscriber-accounts-in-customer-care-image-hzh7ccoe.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A56Z&se=2026-11-14T11%3A51%3A56Z&sr=c&sp=r&sig=hC93SH%2B8IiKt2V8za%2FGUnKyhOb6WA3SSSnf5T3ruvrk%3D)**

This page lists users in the current environment. You can page through the list if there are more users than fit on one page and adjust the number of users listed per page. The ellipsis button in the right column of a user row lets you:

- Toggle the account status (Enable/Disable) – This prompts you to confirm before changing the status.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/managing-subscriber-accounts-in-customer-care-image-a0o7qkbx.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A56Z&se=2026-11-14T11%3A51%3A56Z&sr=c&sp=r&sig=hC93SH%2B8IiKt2V8za%2FGUnKyhOb6WA3SSSnf5T3ruvrk%3D)

- Reset the account’s password – this sends instructions to the account email.

![A close up of a box Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/managing-subscriber-accounts-in-customer-care-image-1i6ykdao.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A56Z&se=2026-11-14T11%3A51%3A56Z&sr=c&sp=r&sig=hC93SH%2B8IiKt2V8za%2FGUnKyhOb6WA3SSSnf5T3ruvrk%3D)

- Toggle bill notifications on or off (Enable/Disable) – This prompts you to confirm, similar to when toggling the account status.

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/managing-subscriber-accounts-in-customer-care-image-1og376ub.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A56Z&se=2026-11-14T11%3A51%3A56Z&sr=c&sp=r&sig=hC93SH%2B8IiKt2V8za%2FGUnKyhOb6WA3SSSnf5T3ruvrk%3D)

- Edit the email address

![A screenshot of a computer Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/managing-subscriber-accounts-in-customer-care-image-rwc2c6g2.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A56Z&se=2026-11-14T11%3A51%3A56Z&sr=c&sp=r&sig=hC93SH%2B8IiKt2V8za%2FGUnKyhOb6WA3SSSnf5T3ruvrk%3D)

- Impersonate a Customer Portal user – This opens the portal to the subscribers welcome page. See *A Quick Look at the Subscriber View*. While impersonating, you can view but not manage account information. For example, view payment history but not make a payment.

> **Note**: See *Setup* > *Permissions* for permissions required to perform some of these functions.