---
title: "Managing Favorite Numbers"
slug: "managing-favorite-numbers"
updated: 2026-07-27T15:11:35Z
published: 2026-08-10T20:16:39Z
canonical: "help.idibilling.com/managing-favorite-numbers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Favorite Numbers

Once a discount with an associative type of **Selective** or **Favorite Exact Dialed Digits** has been assigned, you must add the favorite numbers to be associated with it. You can also modify the customer's list of favorite numbers.

To view, add, or edit favorite numbers for a subscriber, you must display the list current list of favorite numbers:

- From the **Services** tab, right-click the service number and select **View Favorite Numbers**. This displays the Favorite Numbers for the selected service.

![FavNumberList](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/48667(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

From this window you can:
- **add new favorite numbers** - To add a favorite number to a service:

On the Favorite Numbers list, right-click and select **New**. This displays the Add Favorite Number window. Enter the required information and click **Save**.

![Add Favorite Number window](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/48992(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)

> [!NOTE]
> Note
> 
> A service number sharing a favorite number discount cannot be included in the Favorite Numbers list.
- **activate or deactivate favorite numbers** - Favorite Numbers can be added to a service's list of phone numbers for the service number without being active. When the subscriber decides which of these phone numbers to use as their Favorite Numbers, you can activate the number. When the subscriber no longer wants a phone number to be a favorite, you can deactivate it. The information about each activation and deactivation of a phone number is kept as a history for the service number.

To activate favorite numbers:

OR

To deactivate favorite numbers:

OR
  - Select the appropriate discount from the View Discount list.
  - Check the phone numbers that are to be active on the date specified in the "View As Of" field.
  - Click **Apply** to save the settings and continue managing favorite numbers for the service number.
  - Click **Save** to save the settings and close the Favorite Numbers list.
  - Select the appropriate discount from the View Discount list.
  - Right-click the phone number and select **Deactivate**. This sets the End Date to the date specified in the "View As Of" field and displays the phone number as inactive (if is checked).

**Show Inactive Favorite Numbers**

Checking Show Inactive Favorite Numbers displays numbers whose end date has passed or start date has not arrived.
  - Click **Apply** to save the settings and continue managing favorite numbers for the service number.
  - Click **Save** to settings and close the Favorite Numbers list.
- **copy a favorite number** - If you are adding several favorite numbers that are similar, you can save time by copying an existing number and making changes. To copy a favorite number:
  - Right-click the Favorite Number you want to copy and select **Copy**. This opens the pre-populated Add Favorite Number window.

![Copy of Add Favorite Number](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/48998(1).png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)
  - Make changes including the phone number.
  - Click **Save**.

> [!NOTE]
> Note
> 
> A service number sharing a favorite number discount cannot be included in the Favorite Numbers list.

**view the history of all activity** performed on the customer's favorite numbers - The Favorite Number History window lists all favorite numbers associated with the service number. To view the Favorite Number History window:
  - From the Favorite Numbers window, click **View History**. This displays the Favorite Number History window.

![FavNumHistory](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/48727(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A45Z&se=2026-11-14T12%3A03%3A45Z&sr=c&sp=r&sig=FTZvqa8DB7YMPJSlpBbXPXLyhNeJdclcwfAgKDop7gY%3D)
  - Select your desired filter options.

**(More)**

#### Filter Options

You can limit the number of items displayed using the following Filter Options:

**Phone Number**

You can limit the history displayed by selecting one of the favorite numbers from the Phone Number list. Selecting **All Numbers** displays all favorite numbers ever associated with the account.

**Discount**

You can limit the history displayed by selecting one of the favorite number discounts from the Discount list. Selecting **All Discounts** displays all favorite numbers ever associated with the account.

**Start Date**

You can limit the history displayed based on the date of a favorite number became active.

| To see favorite numbers that became active: | Do this: |
| --- | --- |
| On one particular date | 1. In **From**, select the desired date 2. In **To**, select the desired date |
| During a range of start dates | 1. In **From**, select the day ***before*** the desired date range 2. In **To**, select the last day of desired date range |
| Prior to a specific date | 1. Leave **From** unchecked 2. In **To**, select the desired date |
| After a specific date | 1. In **From** select the day ***before*** the desired date 2. Leave **To** unchecked |

> [!NOTE]
> Note
> 
> Leave both From and To unchecked to see favorite numbers without regard to the date the numbers became active.

**End Date**

You can limit the history displayed based on the date of a favorite number became inactive.

| To see favorite numbers that became inactive: | Do this: |
| --- | --- |
| On one particular date | 1. In **From**, select the desired date 2. In **To**, select the same date |
| During a range of end dates | 1. In **From**, select the day ***before*** the desired date range 2. In **To**, select the last day of desired date range |
| Prior to a specific date | 1. Leave **From** unchecked 2. In **To**, select the desired date |
| After a specific date | 1. In **From** select the desired date 2. Leave **To** unchecked |

> [!NOTE]
> Note
> 
> Leave both From and To unchecked to see favorite numbers without regard to the date the numbers became inactive.

**Change Date**

You can limit the history displayed based on the date a change was made to a favorite number. A change is any activity involving the favorite number such a, adding a number to the list, changing the number to active or inactive, and changing information in the **Name / Description** or **Notes** fields.

| To see favorite numbers that changed: | Do this: |
| --- | --- |
| On one particular date | 1. In **From**, select the desired date 2. In **To**, select the same date |
| During a range of end dates | 1. In **From**, select the day ***before*** the desired date range 2. In **To**, select the last day of desired date range |
| Prior to a specific date | 1. Leave **From** unchecked 2. In **To**, select the desired date |
| After a specific date | 1. In **From** select the desired date 2. Leave **To** unchecked |

> [!NOTE]
> Note
> 
> Leave both From and To unchecked to see favorite numbers without regard to the date the numbers became inactive.

**Clear**

The Clear button resets all the Filter Options.

**Filter**

The Filter button applies the selected Filter Options to refine the list.

#### Favorite Number History

**Phone Number**

The Phone Number is the favorite number. Depending on the discount, this number may belong to a different customer account or the customer of a different carrier.

**Start Date**

The Start Date is the day the favorite number became active for the associated discount.

**End Date**

The End Date is the day the favorite number was deactivated.

**Name / Description**

The Name / Description is the customer-designated identifier of the favorite number.

**UserID**

The User ID is the IDI platform User Name of person who made the latest change.

**Change Date**

The Change Date is the date the activity took place on the associated Phone Number.

**Discounts**

Discount is the name of the favorite number discount associated with the change.

**Notes**

The Notes field can be used for additional information about the favorite number.
  - Click **Filter**. The Favorite Number History window displays only those phone numbers matching your criteria.

> [!NOTE]
> Note
> 
> A service number sharing a favorite number discount cannot be included in the Favorite Numbers list.