--- title: "Managing Emails" slug: "managing-emails" updated: 2026-08-11T11:43:42Z published: 2026-08-11T11:43:42Z canonical: "help.idibilling.com/managing-emails" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Emails You can manage emails from the Communications tab in the InfoCenter. OR Click Email icon in the Actions Icon bar ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80185.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D). This displays the Ticket's Communications page. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82037.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) #### Using the Communications Page The Communications page lets you view and manage all emails for the Ticket, with the most recent first. - Click on the email header to open and read the email. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80807.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) - If the Ticket has unread email:: - Any thread that has an unread message is displayed in bold - Specific message(s) that are unread are displayed in bold ; when there are multiple messages in a thread, only the unread ones are bolded when the thread is expanded - When you click on a message, reply, reply all or forward, the bold is removed to indicate message has been read - When an incoming message is marked as read, the last read user/date is displayed - The left-pointing and right-pointing arrows associated to an email indicate whether the email is incoming (pointing left) or outgoing (pointing right). **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82038(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) - If a given email has a multiple-message thread, the **>** icon is available to expand/collapse the thread. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80790.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82041.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) - The presence of an attachment on an email thread is indicated by a paper clip icon. When the email is expanded, the attachment can be opened by clicking on it. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80821.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) - Use the associated ellipsis button at the right to Reply/Reply All/Forward the latest message in the thread. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80794.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) - Forwarding of attachments is supported. - Reply/Reply All/Forward do not support the use of a template. - Click **NEW EMAIL** to start a new email thread for the Ticket. This button is available for any user that has ***Send Email*** permission. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80797.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) - See [Sending Emails](/v1/docs/sending-emails) for further details on this. - The Search field lets you search by email address or click **More Options** to search by From/To date range. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80803(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80804(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) #### Managing Emails From the InfoCenter Communications Tab The InfoCenter provides a quick summary of emails associated to the Ticket. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82039.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) For each email you can see a portion of the message and an indication of the number of messages in the thread (with no ability to expand the thread). You also get an indication of the direction (incoming or outgoing), and an ellipsis button with options for Reply, Reply All or Forward (as on the Communications Page). Clicking on an Email in the list opens the Communications Page for that Email. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/80810.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A38Z&se=2026-11-14T11%3A47%3A38Z&sr=c&sp=r&sig=kJ43MLmmBTXlOFvdh7iqSARdoDE5w3k4gEPdI2RwooY%3D) If the Ticket has unread messages: - This tab displays an orange circle on the envelope icon to indicate this condition - Hover text shows the unread message count - Any thread that has an unread message is displayed in bold