---
title: "Manager"
slug: "manager-1"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/manager-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manager

Enabled: Lets you perform functions related to trouble tickets requiring manager-level permissions.

Disabled: Prevents you from performing functions related to trouble tickets requiring a Manager Override.

A Manager user has greater permissions than a basic User.

| Basic Users | Manager User |
| --- | --- |
| View any trouble ticket. | View any trouble ticket. |
| Modify only trouble tickets assigned to you, or a group to which you belong. | Modify any trouble ticket. |
| Search for any trouble ticket. | Search for any trouble ticket. |
| Assign a trouble ticket to any user or group that has Trouble Tickets permission, but receive a warning if it is not assigned to you or a group to which you belong. | Assign a trouble ticket to any user or group that has Trouble Tickets permission. |