---
title: "Making a Customer Collections Exempt"
slug: "making-a-customer-collections-exempt"
updated: 2026-07-14T21:16:35Z
published: 2026-07-14T21:16:35Z
canonical: "help.idibilling.com/making-a-customer-collections-exempt"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Making a Customer Collections Exempt

A customer must be out of collections in order to exempt them. To exempt, click the Make Collections Exempt icon: ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83177.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A58Z&se=2026-11-14T11%3A49%3A58Z&sr=c&sp=r&sig=DVimJ90jI0z3Ff6I32%2FqFtxIzmpTmLtpmY%2FXHZTi2HM%3D)

You’ll be prompted to confirm the action. After confirming the customer will be flagged as collections-exempt as shown below.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83178.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A58Z&se=2026-11-14T11%3A49%3A58Z&sr=c&sp=r&sig=DVimJ90jI0z3Ff6I32%2FqFtxIzmpTmLtpmY%2FXHZTi2HM%3D)

When a customer is exempt, a badge indicating this is shown at the top of the Collections page.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83179.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A58Z&se=2026-11-14T11%3A49%3A58Z&sr=c&sp=r&sig=DVimJ90jI0z3Ff6I32%2FqFtxIzmpTmLtpmY%2FXHZTi2HM%3D)