---
title: "Location Tab"
slug: "location-tab"
updated: 2026-08-10T20:23:24Z
published: 2026-08-10T20:23:24Z
canonical: "help.idibilling.com/location-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Location Tab

The **Location** tab defines the address of the problem being reported.

To enter Location information:

1. Click the **Location** tab on the New Trouble Ticket window.

![Location](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/26183.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A44Z&se=2026-11-14T12%3A07%3A44Z&sr=c&sp=r&sig=ugF1NGhE1qwTfSEm%2BzsLlsW5bKwXXKxkSp5L%2F47xuCU%3D)

The **Location** tab contains the following columns.

| Service Number | Service number associated with the address. > [!NOTE] > Note > > Global and Stand Alone trouble tickets are not associated with a specific customer, therefore, Service Number is not applicable for these types of trouble tickets. |
| --- | --- |
| Address | Address associated with the trouble. |
| Service Type | Service type associated with the address. > [!NOTE] > Note > > Global and Stand Alone trouble tickets are not associated with a specific customer, therefore, Service Type is not applicable for these types of trouble tickets. |
| Address Type | Type of address associated with the trouble ticket. "Service Address" is displayed unless the address is a contact. If so, the contact type is displayed. > [!NOTE] > Note > > Global and Stand Alone trouble tickets Address Type is Service Contact. |
| Service Status | Lists the status of the service (Active or Inactive), if applicable. |
2. Right-click in the window and click **Select**. This displays the Trouble Location List.

![TroubleLocationList](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/26184.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A44Z&se=2026-11-14T12%3A07%3A44Z&sr=c&sp=r&sig=ugF1NGhE1qwTfSEm%2BzsLlsW5bKwXXKxkSp5L%2F47xuCU%3D)

The Trouble Location List displays all contact and service addresses associated with the customer.
3. Check all of the addresses to be included in the trouble ticket.
4. Click **Save** to add the addresses to the trouble ticket. The **Location** tab displays all addresses you selected.