---
title: "Keeping Work Order Object Synchronized"
slug: "keeping-work-order-object-synchronized"
updated: 2026-05-11T19:14:41Z
published: 2026-05-11T19:14:41Z
canonical: "help.idibilling.com/keeping-work-order-object-synchronized"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keeping Work Order Object Synchronized

Work Orders can be generated from Orders and Tickets. To help reduce costs and prevent unnecessary technician dispatches, this function automatically cancels any open work orders when the associated order or ticket status is set to *Closed*.

### Updating the Ticket Status to Closed

When a Ticket’s status update results in the status being changed to *Closed*, the system will automatically close any open work orders related to the Ticket.

Edit the ticket and update the status to *Closed*, then click **SAVE**.

![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-ai-generated-content-m-261.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A16Z&se=2026-11-14T11%3A58%3A16Z&sr=c&sp=r&sig=D5ZNANC8RDYD3xCsWrVZmQJkiwCcTGIHPnVIZYQgK%2BE%3D)

When you click **SAVE**, the system will check for open work orders linked to the ticket and ask if you want to cancel them. Choosing **Yes** will cancel the open work orders in the IDI platform and Zinier. Choosing **No** will keep the work orders open.

![A white background with black text AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-white-background-with-black-text-ai-generated-c-13.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A16Z&se=2026-11-14T11%3A58%3A16Z&sr=c&sp=r&sig=D5ZNANC8RDYD3xCsWrVZmQJkiwCcTGIHPnVIZYQgK%2BE%3D)

### Canceling an Order

Canceling an Order will automatically cancel all open work orders associated with the Order.

Click the *Cancel* icon on the order summary page.

![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-screenshot-of-a-computer-ai-generated-content-m-262.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A16Z&se=2026-11-14T11%3A58%3A16Z&sr=c&sp=r&sig=D5ZNANC8RDYD3xCsWrVZmQJkiwCcTGIHPnVIZYQgK%2BE%3D)

Confirm the Order cancellation by clicking **Yes**.

![A white background with black text AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-white-background-with-black-text-ai-generated-c-14.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A16Z&se=2026-11-14T11%3A58%3A16Z&sr=c&sp=r&sig=D5ZNANC8RDYD3xCsWrVZmQJkiwCcTGIHPnVIZYQgK%2BE%3D)

Upon clicking **Yes**, the system will check for open work orders linked to the order and prompt you to confirm whether you want to cancel them. Choosing **Yes** will cancel the open work orders in the IDI platform and Zinier. Choosing **No** will keep the work orders open.

![A white background with black text AI-generated content may be incorrect.](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/a-white-background-with-black-text-ai-generated-c-15.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A16Z&se=2026-11-14T11%3A58%3A16Z&sr=c&sp=r&sig=D5ZNANC8RDYD3xCsWrVZmQJkiwCcTGIHPnVIZYQgK%2BE%3D)