---
title: "Journals"
slug: "journals"
updated: 2026-07-21T15:29:29Z
published: 2026-07-21T15:29:29Z
canonical: "help.idibilling.com/journals"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Journals

Journal, follow-up, and trouble ticket functionality in the IDI platform uses tables that define journal types and statuses, trouble severity, categories, and hold reasons, trouble ticket resolution, and trouble technicians.

[Journal Types](/v1/docs/journal-types)

[Journal Statuses](/v1/docs/journal-statuses)

[Trouble Severity](/v1/docs/trouble-severity)

[Trouble Ticket Resolutions](/v1/docs/trouble-ticket-resolutions)

[Trouble Categories](/v1/docs/trouble-categories)

[Trouble Hold Reasons](/v1/docs/trouble-hold-reasons)

[Trouble Technicians](/v1/docs/trouble-technicians)

**Tickets**

The Tickets sub-category under Journals includes several data types applicable to the Tickets web module and not the management of trouble tickets in the IDI Desktop Client. Refer to the ***Setup*** topic in Tickets web help for details.