---
title: "Journals Tab"
slug: "journals-tab-1"
updated: 2026-07-16T09:33:07Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/journals-tab-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Journals Tab

The **Journals** tab on the Customer window lets you add, view, and maintain journal entries, follow-ups, and trouble tickets for a customer. You may choose to display follow-ups and trouble tickets separately on their own tabs as described in [Isolating Trouble Tickets, Follow-Ups and Journals](/v1/docs/isolating-trouble-tickets-follow-ups-and-journals).

The information in this section is applicable for the Journals, Follow-up, and Troubles tabs. Differences are described as applicable.

To view the journal entries, follow-ups, and trouble tickets for a customer account:

1. Perform a customer search and open the Customer window for a specific customer account. See [Accessing Customer Management Records](/v1/docs/accessing-customer-management-records-customer-search).
2. Click the **Journals** tab (or **Follow-up** or **Troubles** tab if applicable). [Field Descriptions](/v1/docs/journal-tab-field-descriptions)

Right-click on an entry and select a function from the menu. The available menu options vary depending upon the Journal Class and status of the selected entry.

To start working with journals, follow-ups and trouble tickets, see:

- [Working with Journal Entries](/v1/docs/working-with-journal-entries)
- [Working with Follow-Ups](/v1/docs/working-with-follow-ups-1)
- [Working with Customer Trouble Tickets](/v1/docs/working-with-customer-trouble-tickets)