---
title: "Journal Tab Field Descriptions"
slug: "journal-tab-field-descriptions"
updated: 2026-08-10T20:21:53Z
published: 2026-08-10T20:21:53Z
canonical: "help.idibilling.com/journal-tab-field-descriptions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Journal Tab Field Descriptions

- ***1st column - Graphical indication of Journal Class. A paper clip icon indicates a Journal Entry.***
- ***2nd column -*** Textual indication of Journal Class,
- Journal Class - Journal, Follow-up or Trouble Ticket.
- Journal Type - Journal Type further categorizes journal entries within their Journal Group. The following Journal Types are provided by the system and cannot be modified or deleted:

| Journal Group | Journal Type Value(s) |
| --- | --- |
| Notification | - BCM Process Complete - Bill Processing XML Files - CNAM File Exported - Unsolicited Response - System Notification |
| Provisioning | - Provisioning Notification - Provisioning Error |
| Customer Management | - Complaint - New Service - NPA-NXX Split - Discount Reminder - Move Service Error - Journal Reassignment |
| Collections | - Assignment to CSR - Promise To Pay |
| Reporting | - Report Available - Report Failed |
| Batch Cash Management | - Batch Cash Management Process Complete |

> [!NOTE]
> Note
> 
> Additional Journal Types can be defined under Data Management in the Administration Console.

- Reference To - Customer account number or order number. (read-only)
- Description - First few words of the journal Description. Click a row to see its complete description in Description section below the list.
- Assigned To - The individual or group assigned to this entry.
- Action Date - Date the entry was opened.
- Journal Status - Status of the entry.
- Entered By - User ID of the user that made the entry.
- Entry Date - Date the entry was entered into the system.
- Close Date - Date the entry was closed.
- Closed By - User ID of the user that closed the entry.
- ID - System-generated ID for the entry.