---
title: "Journal Service"
slug: "journal-service"
updated: 2026-05-04T10:23:46Z
published: 2026-05-19T17:06:10Z
canonical: "help.idibilling.com/journal-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Journal Service

There are currently two web services that can be used to manage journals, tickets, and follow-ups. Newer operations will be found in the REST service as we convert the journal API from SOAP to REST.

## Journal Service

**Purpose:** Provides the ability to create and modify journal items such as journals, follow-ups, and tickets.

**Protocol:** SOAP **API DOcumentation:** [Journal Service API](https://support.idibilling.com/webapi/Journal Service API Documentation/)

---

## Journal Management Service

**Purpose:** The Journal Management Service provides developers with a REST API to manage Journals, Follow-Ups, and Tickets. This includes managing Follow-up Reminders, creating journals as well as updating a tickets status, and closing and resolving a ticket.

**Protocol:** REST **API Documentation:** [Journal Management Service API](https://support.idibilling.com/webapi/Journal%20Management%20API%20Documentation/)