---
title: "Initiating a Workflow Action on Provisioning Request"
slug: "initiating-a-workflow-action-on-provisioning-request"
updated: 2026-04-21T12:01:43Z
published: 2026-05-19T13:05:08Z
canonical: "help.idibilling.com/initiating-a-workflow-action-on-provisioning-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Initiating a Workflow Action on Provisioning Request

Two new Workflow triggers let you initiate a Workflow action when a provisioning request is created or modified. They’re used to provide notification when specific provisioning events occur, for example, when a request is in error. The *Provisioning Request Created* and *Provisioning Request Modified* triggers are under the *Provisioning* category in the gallery:

![Graphical user interface, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-application-description-15.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A45Z&se=2026-11-14T11%3A51%3A45Z&sr=c&sp=r&sig=o4kTD6kHV1p7jNmwF%2FJlK9%2FiwAN6JLiOEkaebQ%2BgMxI%3D)

The triggers are essentially the same, except that one fires on creating a provisioning request, and the other fires on modifying a provisioning request. Below is an example of the *Provisioning Request Modified* trigger that initiates *Send Communication Notification* action when the request is in error.

![Graphical user interface, application Description automatically generated](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/graphical-user-interface-application-description-16.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A51%3A45Z&se=2026-11-14T11%3A51%3A45Z&sr=c&sp=r&sig=o4kTD6kHV1p7jNmwF%2FJlK9%2FiwAN6JLiOEkaebQ%2BgMxI%3D)

- Both triggers have the following properties:
- ProvisioningRequestID
- CompleteDate
- CreateDate
- CreateUser
- LastModifiedDate
- LastModifiedDate_Old
- LastModifiedUser
- LastModifiedUser_Old
- StatusID
- Status Name (Text, Dropdown list)
- Status_Old (text, dropdown list)
- Status (Text, drop-down list)
- StatusID_Old
- ProfileID
- Profile (Text, Drop-down list)
- ProvisioningRequestBatchID
- ProvisionedObjectInternalID
- ProvisionedObjectCode
- AccountNumber
- Account Name
- WasForced
- ProvisionedObjectTransitionID
- Transition (Text, drop-down list)
- RegenerationCount
- RegenerationCount_Old
- WasRegenerated
- WasRegenerated_Old

These properties are available for selection in the extended data section of the action.

You can select the information icon on the trigger that provides additional trigger details. Including:

- Name
- Data Type
- Description