---
title: "Initiating a Workflow Action on Creating/Modifying a Provisioning Request"
slug: "initiating-a-workflow-action-on-creating-modifying-a-provisioning-request"
updated: 2026-07-29T14:58:53Z
published: 2026-08-11T11:17:23Z
canonical: "help.idibilling.com/initiating-a-workflow-action-on-creating-modifying-a-provisioning-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Initiating a Workflow Action on Creating/Modifying a Provisioning Request

Two Workflow triggers let you initiate a Workflow action when a provisioning request is created or modified. They’re used to provide notification when specific provisioning events occur, for example, when a request is in error. The ***Provisioning Request Created*** and ***Provisioning Request Modified*** triggers are under the ***Provisioning*** category in the gallery:

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90624.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)

The triggers are essentially the same, except that one fires on creating a provisioning request, and the other fires on modifying a provisioning request. Below is an example of the Provisioning Request Modified trigger that initiates Send Communication Notification action when the request is in error.

![trigger dertails](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90628.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90626.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)

Both triggers have the following properties:

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90630.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A43%3A25Z&se=2026-11-14T11%3A43%3A25Z&sr=c&sp=r&sig=SxGu6KXu6WoiRp4S5eUOJjj%2BkISsrlEvC9H5tohxD7w%3D)

The above details view is available by clicking the trigger's information icon (**i**).