---
title: "InfoCenter"
slug: "infocenter-1"
updated: 2026-08-11T11:42:18Z
published: 2026-08-11T11:42:18Z
canonical: "help.idibilling.com/infocenter-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# InfoCenter

The InfoCenter gives you quick access to Journals, Follow-ups, Activity History, Child Tickets, Workflows and Emails.

**(Show picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85234(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D)

Click the applicable button to display the corresponding list of items.

The number of items (for example 0 journals) is indicated next to the associated icon as applicable. Hovering over an icon displays the text label. The text label is also displayed when the tab is selected.

| ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81816(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D) | Journals |
| --- | --- |
| ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83766.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D) | Follow-ups |
| ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/83765.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D) | Activity History |
| ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81818(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D) | Child Tickets |
| ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81819(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D) | Workflow |
| ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81820(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D) | Communications (Emails) > [!NOTE] > Note > > This tab is only available when Communications is configured via the Communications web module. If the Ticket has unread messages: - This tab displays an orange circle on the envelope icon to indicate this condition - Hover text shows the unread message count - Any thread that has an unread message is displayed in bold |
| ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/90207.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A45Z&se=2026-11-14T11%3A47%3A45Z&sr=c&sp=r&sig=H%2Ft89qGRPv%2FpEQsBSjW1srzKJV2VcuJ51qK7Xlyc3uE%3D) | [Work Orders](/v1/docs/work-orders-tab-1) > [!NOTE] > Note > > This tab is only available when field service management is enabled in your system. |