---
title: "Include items beneath Follow-Ups and Troubles"
slug: "include-items-beneath-follow-ups-and-troubles"
updated: 2026-08-10T20:22:45Z
published: 2026-08-10T20:22:45Z
canonical: "help.idibilling.com/include-items-beneath-follow-ups-and-troubles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Include items beneath Follow-Ups and Troubles

A check box at the bottom of several tabs (on the Customer window) lets you view child items associated with Journals, Follow-Ups and Trouble Tickets.

![include items checkbox - generic lower customer window](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/72024.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A25Z&se=2026-11-14T12%3A04%3A25Z&sr=c&sp=r&sig=7J4v%2BWKRwKE7%2BlaBKdZ1yXjktg4m5iWVn9SsKl3pero%3D)

When the check box is selected on the Customer Summary tab:

- All child/nested **retained** Journals, Follow-Ups and Trouble Tickets are displayed in the lower grid for the customer.

When the check box is selected on the Journals tab:
- All child/nested Journals, Follow-Ups and Trouble Tickets are displayed in the grid.

When the check box is selected on the Troubles tab:
- All child/nested Trouble Tickets are displayed in the grid.

By default the check box is cleared; it needs to be selected every time a customer window is displayed in order to work.

> [!NOTE]
> Note
> 
> Selecting this box may cause a large amount of data to be returned and can affect system performance.