---
title: "IDI Platform Version 26.5 Release Details"
slug: "idi-platform-version-26-5-details"
updated: 2026-07-30T12:57:21Z
published: 2026-06-03T12:38:03Z
canonical: "help.idibilling.com/idi-platform-version-26-5-details"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IDI Platform Version 26.5 Release Details

#### [IDI Platform Version 26.5 Core Bulletin](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/IDI%20Solution%2026.5%20Core%20Release%20Bulletin(1).pdf?sv=2026-02-06&spr=https&st=2026-11-14T10%3A21%3A45Z&se=2026-11-14T11%3A21%3A45Z&sr=c&sp=r&sig=xcOKlDZXQd%2FrXPBT9U%2BWwd7hMLi45Wx8jkzDevWgoEQ%3D)

#### Change Orders

| Functional Area | AR/FR | Description |
| --- | --- | --- |
| Product Catalog - Paperless Billing Incentive | FR 3746 | **Omit states from paperless billing consideration** Paperless Billing Incentive setup in the web Product Catalog lets you specify states to not consider for Paperless Billing. This is equivalent to the *omit account status* functionality delivered in the 26.4 release. |
| Orders | FR 3761 | **Miscellaneous enhancements** This release provides the following enhancements: - The *Restore Service Workflow* action now observes all three *Service Information Item* filters (Service Processing Actions, Service Catalogs, and Service Items). Previously, it only observed the Service Items filter. - Improved performance of Customer-Search *type-ahead* on New Order page. - Various bug fixes and formatting enhancements. |
| Customer Portal Subscriber View | AR 9441 | **Applying one-time payments to a specific invoice** When making a one-time payment in Customer Portal, subscribers can allocate the payment to a specific invoice if this functionality is enabled in their profile.. |
| Bulk Data Import | N/A | **Internal maintenance updates** |

#### Resolved Known Issues

| Functional Area | PR | Description |
| --- | --- | --- |
| Customer Portal – Subscriber View | 85067 | **Incorrect service amounts on Plans and Services page** The total monthly charge amount for a specific service was incorrectly displayed on the Plans and Services page in Customer Portal. The amount only included the monthly plan charge and did not include other monthly charges for the service. This has been fixed. |
| Customer Portal – Subscriber View | 85128 | **Billing History page did not finish loading** This could occur when the IDI server and the Customer Portal device were in different time zones. This has been fixed. |
| Customer Portal - Admin | 85099 | **Password Changed Template missing from Customer Portal Profile** In some cases, Communications Templates were not available to select on the Notifications tab when configuring a Customer Portal Profile. This has been fixed. |
| Tickets | 85015 | **Tickets not restricting available Ticket Types for users** Updated the Tickets web module to honor the User Groups setting on the Ticket Type (Admin Console Data Management) and limit the Ticket Types available for selection accordingly. |
| AdvancePay | 85110 | **Unable to remove autorenewal on a service** In Customer Care, clicking **Remove** for a service number correctly deletes autorenewal for the service. |
| Provisioning | 85116 | **Edit button on Code field missing when adding a new Variable** This was fixed by adding the *Manage Variables* permission to the *Provisioning Admin* role. |

#### Platform System Deployment Updates:

| **Module** | **Target Deployment Updates** |
| --- | --- |
| Bulk Data Import | 05/12/2026 |
| Provisioning | 05/14/2026 |
| Customer Portal | 05/18/2026 |