---
title: "IDI Platform Version 26.11 Release Details"
slug: "idi-platform-version-26-11-release-details"
updated: 2026-11-06T18:09:32Z
published: 2026-11-06T18:09:32Z
canonical: "help.idibilling.com/idi-platform-version-26-11-release-details"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IDI Platform Version 26.11 Release Details

# Release Summary

## Change Orders/Enhancements

The following change orders and other enhancements are included in this release.

| **Functional Area** | **FR/AR** | **Description** |
| --- | --- | --- |
| Customer Portal Administration | AR 9596 | **Require invoice selection when making a payment** Administrators can now configure a profile to force subscribers to select an invoice when making a payment. When **Enable Apply to Invoice for One-Time Payments** is selected, there’s a new setting that forces subscribers to select an open invoice for one-time payments. **Note**: Subscribers can still make a one-time payment toward the account when there are no open invoices. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/Force select invoice.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A15%3A31Z&se=2026-11-14T11%3A15%3A31Z&sr=c&sp=r&sig=BZMvz7uE45aaebr7Vbzm4wiPP%2FBwcbMLhrX3HD3hrK4%3D) |
| Orders | AR 9517 | **Default a service’s Tax Address to an available Service Address** In the Orders web module, when adding a new service, its Tax Address will default to an available Service Address when the system is configured accordingly. This is controlled by the *Tax Using Service Address* setting which is only accessible to authorized IDI personnel. Submit a Service Request to have this setting enabled if you want to use this functionality. When the setting is enabled, if a Service Address is linked, the system will automatically select the Service Address as the tax address. The *Tax Address* selector in the Tax Information view lists all linked Service Addresses, defaulting to the first one added. If there are no linked Service Addresses, the only option will be the *Default Address* according to a sorting order that starts with the account’s Primary Address. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/idi-platform-version-26_11-release-details-image-d3yz847j.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A15%3A31Z&se=2026-11-14T11%3A15%3A31Z&sr=c&sp=r&sig=BZMvz7uE45aaebr7Vbzm4wiPP%2FBwcbMLhrX3HD3hrK4%3D) |
| Customer Care | FR 3828 | **Disabling a Customer Portal User discontinues their bill notifications** When a customer portal user's account status is disabled, the billing notification for the customer portal user is also disabled. |

## Resolved Known Issues

The following known issues have been resolved in this release.

| Functional Area | PR | Description |
| --- | --- | --- |
| Customer Care | 85142 | **Refresh payment methods for AdvancePay renewal** A **Refresh Payment Methods** button was added to the AdvancePay Renewal Page to make it easier to update Payment Methods. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/Refresh Button.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A15%3A31Z&se=2026-11-14T11%3A15%3A31Z&sr=c&sp=r&sig=BZMvz7uE45aaebr7Vbzm4wiPP%2FBwcbMLhrX3HD3hrK4%3D) |
| Customer Care | 85200 | **Displayed unbilled usage amount did not reflect actual total** The Unbilled Usage total shown on the Account Summary Billing panel in Customer Care now correctly reflects the sum of all service usage charges. |
| AdvancePay | 85205 | **Linked AdvancePay cards did not process hotlines** AdvancePay auto-renewal no longer stops processing when a linked card's payment returns no response. This prevents incorrect hotlining. |
| Service and Feature Management API | 85211 | **Misleading validation message for all-zero serial number** When creating a device through the Service and Feature Management web service, an all-zero serial number now returns an error stating that it cannot be all zeros. Previously, the API rejected all-zero serial numbers but returned a misleading error for the wrong identifier type. Other validation rules remain unchanged. |
| Tickets | 85218 | **Unable to update child ticket status for users with multiple Limit To restrictions** Updating a parent ticket's status with *update children* selected no longer returns an access error for users with more than one Limit To restriction. |
| Orders | 85219 | **Missing Swap Equipment options** The **Swap Equipment** checkbox and **Swap Reason** selector released with FR 3789 now correctly appears when initiating a transaction via a starting block from a service in Customer Care. |
| Security | 85215 | **Linked Advance Pay Cards did not process hotlines** An SWT Token has been added to the SinchPortOut webhook listener. This prevents the endpoint from being accessed without authentication. |
| Security | 85217 | **Sinch Port Out request model changes** The SinchPortOut endpoint’s request format has been updated. The end user’s address is no longer sent as a single *address* field; street number, street name, city, state, and postal code are now separate text fields sent directly on the end user. |
| Communications | 85216 | **Electronic Bill Notifications - duplicate emails** Fixed an issue where Electronic Bill Notifications would generate duplicate emails. |

## Platform Application Target Deployment Dates

| **Application** | **Target Deployment Date** |
| --- | --- |
| Bulk Data | 11/10/2026 |
| Provisioning | 11/10/2026 |
| Workflow | 11/11/2026 |
| Field Service Management | 11/11/2026 |

##