---
title: "IDI Desktop Client and Web-based Tickets Compatibility"
slug: "idi-desktop-client-and-web-based-tickets-compatibility"
updated: 2026-07-30T08:25:20Z
published: 2026-08-11T11:37:35Z
canonical: "help.idibilling.com/idi-desktop-client-and-web-based-tickets-compatibility"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IDI Desktop Client and Web-based Tickets Compatibility

#### Web-based Tickets Module Features

The following features are available when creating/viewing Tickets in the web-based module:

> [!NOTE]
> Note
> 
> These features are not available in the IDI Desktop Desktop Client.

- Emails (when the Communications module is turned on in your system)
- Workflow integration
- Setting Ticket sub-categories. Limiting categories by Ticket type
- Ticket titles
- Setting Impact and Urgency. Impact and Urgency automatically determine Ticket priority
- Default Ticket values based on Type/Category selections
- Adding attachments to a Ticket
- Resolution notes
- Limiting Ticket closure to specific statuses
- Setting Time for Action Dates - Action Dates created in IDI Desktop Client default to midnight Eastern Standard Time of the selected date when saved
- Creating a Global Ticket attached to an account

#### IDI Desktop Client Features

The following features are available in the Desktop Client:

> [!NOTE]
> Note
> 
> These features are not available when creating/viewing tickets in web-based Tickets module.

- Setting a status for a Ticket Journal
- Adding a Follow-up to a Ticket
- Creating stand-alone Tickets
- Viewing Global Trouble Tickets created in IDI Desktop Client
- Technician Assignments
- Moving a Journal between Tickets
- Moving a Ticket from customer account to an order
- Duplicating Tickets