---
title: "Hold Reasons"
slug: "hold-reasons"
updated: 2026-08-11T11:41:22Z
published: 2026-08-11T11:41:22Z
canonical: "help.idibilling.com/hold-reasons"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hold Reasons

Hold Reasons allow to specify why a Ticket is being placed on-hold. When a Ticket is on-hold the in progress time stops calculating.

Hold Reasons are required when placing a Ticket on-hold.

The following default on-hold reasons are provided:

- Customer action required
- Third-party action required