---
title: "Hold History"
slug: "hold-history"
updated: 2026-08-10T20:22:00Z
published: 2026-08-10T20:22:00Z
canonical: "help.idibilling.com/hold-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hold History

Hold History provides a log of all park/unpark activity performed on a specific trouble ticket. To view the Hold History for a trouble ticket:

1. In the View Trouble Ticket or Edit Trouble Ticket window, click the **Hold History** tab.

![TroubleHoldHistory](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23204.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A15%3A38Z&se=2026-11-14T12%3A15%3A38Z&sr=c&sp=r&sig=NbN6Tvy9r7HgheDIBjRsRp6dyoo8l%2BOUFX6RTSpeYWU%3D)

The **Hold History** tab contains the following information:

| Hold Start Date | Date trouble ticket was parked/placed on hold. |
| --- | --- |
| Hold End Date | Date trouble ticket was unparked/removed from hold. |
| Hold Reason | Reason selected when trouble ticket was parked/placed on hold. |
| User Name | If the Hold End Date is blank, this field contains the ID of the user that parked the trouble ticket. If the Hold End Date is not blank, this field contains the ID of the user that unparked the trouble ticket. |
| Entered By | ID of the user that originally created this trouble ticket, followed by the date and time the trouble ticket was created. |
| Last Modified By | ID assigned to the user that last modified this trouble ticket, followed by the date and time of the last modification. |