---
title: "Handling Overages and Shortages"
slug: "handling-overages-and-shortages"
updated: 2026-08-10T20:21:14Z
published: 2026-08-10T20:21:14Z
canonical: "help.idibilling.com/handling-overages-and-shortages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handling Overages and Shortages

Whether or not the reconciliation can be finalized with overages or shortages is dictated by Register Policy.

- If the differences between the two values are within the specified tolerance set up under the register policy for the location, you can either click **Finish** to complete the reconciliation, or you can go back and try to recount the drawer.
- If the counted values are outside tolerance, or if an exact match is required, you can go back and try to recount the drawer, or get a manager to do a manager override which will allow the reconciliation to be finalized and a deposit created.

To recount:
  1. Click **Back** to go back to the applicable tender type.
  2. Recount and adjust the amount in the wizard.
  3. Re-check for overages and shortages.
  4. Click **Finish**, then click **Yes** to confirm.