---
title: "Handle Contact CPNI Compliance"
slug: "handle-contact-cpni-compliance"
updated: 2026-08-11T11:51:50Z
published: 2026-08-11T11:51:50Z
canonical: "help.idibilling.com/handle-contact-cpni-compliance"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle Contact CPNI Compliance

This action is installed by the Customer Care web module. It handles sending CPNI notifications based on changes to contact information as entered via this action.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/82160.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A32%3A20Z&se=2026-11-14T11%3A32%3A20Z&sr=c&sp=r&sig=0dX1BXb6HS7PXs%2FVvttuOel%2FH%2BQT1latg%2Fa4eHJ5Osk%3D)

#### Parameters:

| Is New Customer (required) | Drop down menu - Yes/No. |
| --- | --- |
| Customer ID (required) |  |
| Contact ID (required) |  |
| Contact Type ID (required) | System-generated ID associated to a Contact Type as indicated in the Contact Type table in Admin Console Data Management |
| Current/Previous | These fields... |