---
title: "Global Trouble Ticket Journal Entries"
slug: "global-trouble-ticket-journal-entries"
updated: 2026-07-28T13:49:11Z
published: 2026-08-10T20:14:35Z
canonical: "help.idibilling.com/global-trouble-ticket-journal-entries"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global Trouble Ticket Journal Entries

Once a Global trouble ticket is created, you can add journal entries to that trouble ticket to track what is being done to resolve the problem. Every action can be recorded in the journal entries associated with that trouble ticket.

**Viewing Global Trouble Ticket Journal Entries**

To view the journal entries associated with a particular Global trouble ticket:

1. From the Edit Global Trouble Ticket window, click the **Journals** tab. This displays all follow-ups and journal entries associated with that Global trouble ticket.
2. To view the details for a particular journal entry, right-click on the desired journal entry and select **Edit**. This displays the Edit Journal window.

**Adding a Global Trouble Ticket Journal Entry**

To add a new journal entry to an existing Global trouble ticket:

1. On the **Journals** tab in the Edit Global Trouble Ticket window, right-click on any row and select **New > Journal**. This displays the New Journal window.

> [!NOTE]
> Note
> 
> When adding a journal entry to a Global trouble ticket, the “Is Retained” check box is not provided in the New Journal window. This check box is only provided when adding and modifying journal entries at the customer level, not at the trouble ticket level.

![NewJournalViaGlobal](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23111(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A36Z&se=2026-11-14T12%3A04%3A36Z&sr=c&sp=r&sig=6qTfofUuB3uvNJjw8jFBLy8gnVazbV0fHIeSCNxZV0I%3D)

The **New > Journal** function for Global trouble tickets works the same as the **New > Journal** function for customer trouble tickets. See [Adding a Trouble Ticket Journal Entry](/v1/docs/adding-a-trouble-ticket-journal-entry) for more detailed information on adding new journal entries to a trouble ticket.

**Modifying a Global Trouble Ticket Journal Entry**

To edit a Global trouble ticket's journal entry:

1. On the **Journals** tab in the Edit Global Trouble Ticket window, right-click on the desired journal entry and select **Edit**. This displays the Edit Journal window.

![EditJournalViaGlobalTrouble.gif](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23110(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A36Z&se=2026-11-14T12%3A04%3A36Z&sr=c&sp=r&sig=6qTfofUuB3uvNJjw8jFBLy8gnVazbV0fHIeSCNxZV0I%3D)

The **Edit** journal entry function for Global trouble tickets works the same as the **Edit** journal entry function for customer trouble tickets. See [Modifying a Trouble Ticket Journal Entry](/v1/docs/modifying-a-trouble-ticket-journal-entry) for more detailed information on modifying trouble ticket journal entries.

**Deleting a Global Trouble Ticket Journal Entry**

To delete a journal entry from a Global trouble ticket:

1. On the **Journals** tab in the Edit Global Trouble Ticket window, right-click on the desired journal entry and select **Delete Journal**. This displays a confirmation message.
2. To delete the journal entry, click **Yes**.

**Printing a Global Trouble Ticket Journal Entry**

To print a Global trouble ticket's journal entry:

1. On the **Journals** tab in the View Global Trouble Ticket or Edit Global Trouble Ticket window.
2. Right-click on the journal entry and select **Edit**. This displays the Edit Journal window.
3. Click the **Actions** button in the bottom left-hand corner of the window and select **Printable View**. See [Printing a Journal Entry](/v1/docs/printing-a-journal-entry) for more information.