---
title: "Global Technician History"
slug: "global-technician-history"
updated: 2026-08-10T20:23:16Z
published: 2026-08-10T20:23:16Z
canonical: "help.idibilling.com/global-technician-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global Technician History

The technician assigned to a Global trouble ticket may change as the trouble ticket moves through the resolution process. The **Technician History** tab on the Edit Global Trouble Ticket window lists the technicians that have been assigned to a Global trouble ticket.

To view the Technician History for a Global trouble ticket:

1. From the Edit Global Trouble Ticket window, click the **Technician History** tab.

The Technician History for Global trouble tickets is the same as the Technician History for customer trouble tickets. See [Technician History](/v1/docs/technician-history) for more detailed information.