---
title: "Follow-Ups for Credit Scoring and Account Spending Limits"
slug: "follow-ups-for-credit-scoring-and-account-spending-limits"
updated: 2026-08-10T20:17:36Z
published: 2026-08-10T20:17:36Z
canonical: "help.idibilling.com/follow-ups-for-credit-scoring-and-account-spending-limits"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Follow-Ups for Credit Scoring and Account Spending Limits

#### Journals

Journals provide a means to document certain events and conditions in the IDI platform. The following journals are auto-generated to document changes to account spending limits and pre-approved orders respectively:

- When the spending limit on an account is manually changed.

| Journal Type | Account Spending Limit Change |
| --- | --- |
| Journal Class | Customer Management |
| Journal Text | The account spending limit was changed from $***X.XX*** to $***X.XX***. |

- Order is allowed to go through only because of pre-approval.

| Journal Type | Order Pre-Approval |
| --- | --- |
| Journal Class | Customer Management |
| Journal Text | Order ID XXX was set to a status of "Ready" because the account was marked as pre-approved |

#### Follow-Ups

Follow-ups are used to alert a specific user or class of users (in this case, the Account Spending Limit Group) that an event has occurred that requires further action on the part of the assigned user or group. When the action is completed, the follow-up must be closed with a follow-up reason. These follow-ups are auto-generated when a spending limit on an account is decreased, or when an order is referred as a result of a credit request:

- When the spending limit of an account is decreased.

> [!NOTE]
> Note:
> 
> This will not happen when the limit is decreased as a result of the batch import

| Journal Type | Account Spending Limit Decrease |
| --- | --- |
| Journal Class | Customer Management |
| Journal Text | The Account Spending Limit on account number XXX has decreased. Please send the customer a new Terms and Conditions. |
| Assigned To | Account Spending Limit Group |
| Close Question/Reasons |  |

- If an order is referred as a result of the credit request then a follow-up will be sent.

| Journal Type | Order Referred |
| --- | --- |
| Journal Class | Customer Management |
| Journal Text | (Example) Order ID XXX has been referred due to the credit request response. A credit report was returned, but no score was available. |
| Assigned To | Account Spending Limit Group |
| Close Question/Reasons | Is this order ok to proceed? - Yes – Change state of sales request to ‘Ready’ - No – Change state of sales request to ‘Stopped’ |