---
title: "Finding Reservations by Contact Information"
slug: "finding-reservations-by-contact-information"
updated: 2026-08-10T20:13:39Z
published: 2026-08-10T20:13:39Z
canonical: "help.idibilling.com/finding-reservations-by-contact-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Finding Reservations by Contact Information

You can search for unconfirmed service number reservations made by contact information.

To search for service number reservations:

1. On the Order Wizard window, either click **Actions** and select **Reservations > Find Reservations** or click **Find** on the Service Number Reservations window. This displays the Find Service Number Reservations window.

> [!NOTE]
> Note
> 
> The search does not return reservations that the wizard already knows about. Select one or more of the results to make them available. The contact fields default to the primary customer contact.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/21116.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D)
2. Enter search criteria as described below:

| Reservation ID | Limits the search to reservations made under this reservation identification number. |
| --- | --- |
| Reserved By | Limits the search to reservations made by the user entered in this field. |
| Service Number | Limits the search to the service number previously reserved. |
| MIN | Limits the search to the MIN previously reserved. Does not apply to wireline. |
| Reserved Date From / To | Limits the search to reservations made within the date range that you enter. |
| First Name | First name of the contact associated with the reservation. |
| Last Name | Last name of the contact associated with the reservation. |
| Company Name | Name of the company associated with the account. |
| Street 1 | Street address of the individual or company listed as the subscriber for this account. |
| Street 2 | Available for additional address information, if needed. |
| City / State / Zip | City, state, and postal zip code of the individual or company's location. |
| Country | Individual or company's country. |
| Phone Number | Telephone number entered in the Phone Number field on the Reservation Contact Information window, when the number was reserved. |
| Email | Email address entered in the Email field on the Reservation Contact Information window, when the number was reserved. |
| Find | Performs the search. The results of the search are displayed in the lower part of the window, under "Search Results." |
| Reset | Populates the contact criteria fields with the primary customer contact's details. |
| Clear | Clears the input criteria. |
| Apply | Tells the system to use the selected numbers in the associated order. |

**Notes**:
  - Wildcards can be used on all input fields, except Reserved By and Reserved Date From/To.
  - The contact reservation may not have had all fields entered when the number was reserved.

The Search Results area provides the following information.

| Reservation ID | Check the boxes next to the reservations you wish to use. |
| --- | --- |
| # Unconfirmed | Number of reservation details that have a status of Unconfirmed (reserved, but not yet assigned). |
| Final Expiration Date | Date the last reservation detail expires. |
| Contact Name | Name of the subscriber associated with the account. |
| Company Name | Name of the company associated with the account. |
| Street 1 | Street address of the individual or company listed as the subscriber for this account. |
| Street 2 | Additional address information, if needed. |
| City / State / Zip | City, state, and postal zip code of the individual or company's location. |
| Country | Individual or company's country. |
| Phone Number | Telephone number entered in the Phone Number field on the Reservation Contact Information window, when the number was reserved. |
| Email | Email address entered in the Email field on the Reservation Contact Information window, when the number was reserved. |
3. Click **Apply**, then **Close**.

If you click **Apply** and no reservations are selected, the Find Service Number Reservations message is displayed. Click **Yes** to continue or **No** to close the message without continuing.