---
title: "Exceptions"
slug: "exceptions"
updated: 2026-08-10T20:23:24Z
published: 2026-08-10T20:23:24Z
canonical: "help.idibilling.com/exceptions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exceptions

You cannot change a customer's bill cycle under the following circumstances:

- The customer is billing inactive (this does not include disconnected customers).
- The desired destination bill cycle does not have a current bill period created.
- The customer just moved into the bill cycle from a previous change request and has not invoiced.
- The customer is part of a corporate tree structure. Individual accounts within a corporate structure cannot be moved independently. The entire corporate structure must be moved together.