--- title: "Entitlements" slug: "entitlements" updated: 2026-07-27T12:57:03Z published: 2026-08-10T20:16:39Z canonical: "help.idibilling.com/entitlements" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Entitlements The Entitlements form is displayed when you click the **Entitlements** link on the Additional Info tab on the Edit Customer Info window. Entitlements apply only to residential customers. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12325(1).bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A36Z&se=2026-11-14T11%3A41%3A36Z&sr=c&sp=r&sig=9pzEmcwOOxN2GrxhtFl4aMSg49AuN3C91JJ3A539Kp0%3D) #### Wireline Guidelines > [!NOTE] > Note > > If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, package, or pricing plan, the charge for the item is reduced by the amount specified the state. 1. Select/check the desired entitlements and click **Save**. - **Hearing Impaired** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being hearing impaired. - **Disabled** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being disabled. - **Speech Impaired** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being speech impaired. - **Uses TTY** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, because they use a TTY (teletype device) - **DA Exempt** - If checked, the customer receives all Local/Regular Directory Assistant calls for free. - **Visually Impaired** - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls. - **Lifeline** - If checked and the customer has at least one single residential SLC charge created, the SLC charge is reduced as required by the state. #### Wireless Guidelines > [!NOTE] > Note > > If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, the charge for the product is refunded 50%. 1. Select/check the desired entitlements and click **Save**. - **Hearing Impaired** - Does not apply to wireless calls. - **Disabled** - Does not apply to wireless calls. - **Speech Impaired** - Does not apply to wireless calls. - **Uses TTY** - Does not apply to wireless calls. - **DA Exempt** - If checked, the Directory Assistance Surcharges (and toll on Roaming DA calls) are waived. However, airtime is NOT waived. - **Visually Impaired** - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls. - **Lifeline** - Does not apply to wireless calls. #### #### **Entitlements (Wireline)** The Entitlements window is displayed when you click the **Entitlements** link on the Additional Info tab on the Edit Customer Info window. Entitlements apply only to residential customers. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12325(1).bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A36Z&se=2026-11-14T11%3A41%3A36Z&sr=c&sp=r&sig=9pzEmcwOOxN2GrxhtFl4aMSg49AuN3C91JJ3A539Kp0%3D) > [!NOTE] > Note > > If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, package, or pricing plan, the charge for the item is reduced by the amount specified the state. 1. Select/check the desired entitlements and click **Save**. - **Hearing Impaired** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being hearing impaired. - **Disabled** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being disabled. - **Speech Impaired** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being speech impaired. - **Uses TTY** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, because they use a TTY (teletype device) - **DA Exempt** - If checked, the customer receives all Local/Regular Directory Assistant calls for free. - **Visually Impaired** - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls. - **Lifeline** - If checked and the customer has at least one single residential SLC charge created, the SLC charge is reduced as required by the state. **Entitlements (Wireless)** The Entitlements window is displayed when you click the **Entitlements** link on the Additional Info tab on the Edit Customer Info window. ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12325(1).bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A36Z&se=2026-11-14T11%3A41%3A36Z&sr=c&sp=r&sig=9pzEmcwOOxN2GrxhtFl4aMSg49AuN3C91JJ3A539Kp0%3D) > [!NOTE] > Note > > If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, the charge for the product is refunded 50%. 1. Select/check the desired entitlements and click **Save**. - **Hearing Impaired** - Does not apply to wireless calls. - **Disabled** - Does not apply to wireless calls. - **Speech Impaired** - Does not apply to wireless calls. - **Uses TTY** - Does not apply to wireless calls. - **DA Exempt** - If checked, the Directory Assistance Surcharges (and toll on Roaming DA calls) are waived. However, airtime is NOT waived. - **Visually Impaired** - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls. - **Lifeline** - Does not apply to wireless calls.