---
title: "Entitlements (Wireline)"
slug: "entitlements-wireline"
updated: 2026-08-10T20:23:05Z
published: 2026-08-10T20:23:05Z
canonical: "help.idibilling.com/entitlements-wireline"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Entitlements (Wireline)

The Entitlements window is displayed when you click the **Entitlements** link on the Additional Info tab on the Edit Customer Info window. Entitlements apply only to residential customers.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12325.bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A41%3A44Z&se=2026-11-14T11%3A41%3A44Z&sr=c&sp=r&sig=vEhdIZUhnT7rs%2BwRuiaB5o49aA7S7QdK9b3XxkyoEvo%3D)

> [!NOTE]
> Note
> 
> If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, package, or pricing plan, the charge for the item is reduced by the amount specified the state.

1. Select/check the desired entitlements and click **Save**.
  - **Hearing Impaired** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being hearing impaired.
  - **Disabled** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being disabled.
  - **Speech Impaired** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being speech impaired.
  - **Uses TTY** - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, because they use a TTY (teletype device)
  - **DA Exempt** - If checked, the customer receives all Local/Regular Directory Assistant calls for free.
  - **Visually Impaired** - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls.
  - **Lifeline** - If checked and the customer has at least one single residential SLC charge created, the SLC charge is reduced as required by the state.