---
title: "Entitlements (Wireless)"
slug: "entitlements-wireless"
updated: 2026-08-10T20:23:05Z
published: 2026-08-10T20:23:05Z
canonical: "help.idibilling.com/entitlements-wireless"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Entitlements (Wireless)

The Entitlements window is displayed when you click the **Entitlements** link on the Additional Info tab on the Edit Customer Info window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/12325.bmp?sv=2026-02-06&spr=https&st=2026-11-14T10%3A31%3A29Z&se=2026-11-14T11%3A31%3A29Z&sr=c&sp=r&sig=hWmTCrsDaA1%2BZ0bdZBaxPTlsEokuu1z5TXkTfL3DKV0%3D)

> [!NOTE]
> Note
> 
> If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, the charge for the product is refunded 50%.

1. Select/check the desired entitlements and click **Save**.
  - **Hearing Impaired** - Does not apply to wireless calls.
  - **Disabled** - Does not apply to wireless calls.
  - **Speech Impaired** - Does not apply to wireless calls.
  - **Uses TTY** - Does not apply to wireless calls.
  - **DA Exempt** - If checked, the Directory Assistance Surcharges (and toll on Roaming DA calls) are waived. However, airtime is NOT waived.
  - **Visually Impaired** - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls.
  - **Lifeline** - Does not apply to wireless calls.