---
title: "Editing Products and Packages - Hunting Tab"
slug: "editing-products-and-packages-hunting-tab"
updated: 2026-08-10T20:22:20Z
published: 2026-08-10T20:22:20Z
canonical: "help.idibilling.com/editing-products-and-packages-hunting-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Editing Products and Packages - Hunting Tab

If a Product is assigned a Product Class of Hunting, an additional **Hunting** tab is provided in the Product Detail window.

> [!NOTE]
> Note
> 
> A Hunting class can only be applied to products that are assigned at the customer account level.

When the switch receives an incoming call, it searches for the first available agent and routes the call to that person's telephone/terminal. Searching for an available agent is referred to as "hunting". Many algorithms can be used to "hunt" for an available agent. The following briefly describes two algorithms, in order to illustrate the hunting functionality:

- If you choose a ***Circular*** hunt group, the pool of agents are logically arranged in a circular fashion. When a call comes into the switch, the switch starts with the last agent that was connected to a call and sequentially hunts along the circle of lines until it locates the next agent that is available to handle the call. The switch then routes the call to that line.
- If you choose a ***Terminal*** hunt group, the pool of agents are logically arranged in a sequential list. When a call comes into the switch, the switch starts with the first line in the list and sequentially hunts down the list until it locates the next agent that is available to handle the call. The switch then routes the call to that line.

> [!NOTE]
> Note
> 
> With this type of hunt group, the switch always starts hunting with the same line.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29879.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A48Z&se=2026-11-14T12%3A04%3A48Z&sr=c&sp=r&sig=qbHGBJIIDP7qMRO7UGjrcdV%2FJzIXjoAlTd90a7jB5MA%3D)

The top half of the **Hunting** tab displays the following information for each hunt group that is currently assigned to the product:

| Activity | Activity for the hunt group: - Change - Delete - Existing - New These activities are described in the following sections. |
| --- | --- |
| ID | Unique identifier (4 alphacharacters) assigned to the hunt group. |
| Type | Hunt algorithm used for the hunt group: - Circular - Multi-line circular with Terminal numbers - Multi-line series completion with Terminal numbers - Non-Sequential Series Complete - Preferential - Sequential Series Complete |
| Pilot Number | In a multi-line hunt group, the pilot number is the telephone/terminal number to start hunting from. |
| Hunt Number | Unique ID that is automatically assigned by the system when the hunt group is added to the product. |

To display the lines that are assigned to a particular hunt group, click on the desired hunt group in the top half of the **Hunting** tab. This displays the following information in the bottom half of the **Hunting** tab for each line that is currently assigned to the selected hunt group:

| Activity | Activity for the line: - Delete - Existing - New These activities are described in the following sections. |
| --- | --- |
| Type | Whether the line is connected to the agent's telephone or terminal: - Telephone Number - Terminal Number |
| Telephone/ Terminal Number | Telephone/terminal number assigned to this line. |

> [!NOTE]
> Note
> 
> This information must be defined in order to electronically provision hunting.

#### Hunt Line Order

The order in which the hunt lines appear in the bottom half of the **Hunting** tab reflects the position of the lines within the corresponding hunt group. You can use the up and down arrows (![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29884.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A48Z&se=2026-11-14T12%3A04%3A48Z&sr=c&sp=r&sig=qbHGBJIIDP7qMRO7UGjrcdV%2FJzIXjoAlTd90a7jB5MA%3D) and ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29885.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A48Z&se=2026-11-14T12%3A04%3A48Z&sr=c&sp=r&sig=qbHGBJIIDP7qMRO7UGjrcdV%2FJzIXjoAlTd90a7jB5MA%3D)) on the bottom half of the **Hunting** tab to change the order/position of the lines in the selected hunt group. To do this:

1. Click on the hunt group in the top half of the **Hunting** tab. All lines currently assigned to the selected hunt group are displayed in the bottom half of the **Hunting** tab.
2. Click on the hunt line you want to move.
3. Click the up or down arrow to move the selected line to the desired location/position within the selected hunt group.

#### Adding/Editing/Deleting a Group

To add a hunt group to a product:

1. Right-click anywhere in the top half of the **Hunting** tab and select **New (**or **Edit** to modify). This displays the Add/Edit Hunt Group window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29880.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A48Z&se=2026-11-14T12%3A04%3A48Z&sr=c&sp=r&sig=qbHGBJIIDP7qMRO7UGjrcdV%2FJzIXjoAlTd90a7jB5MA%3D)
2. Enter the hunt group information as described below:

| Activity | Select the activity for this hunt group from the drop-down list. |
| --- | --- |
| ID | Enter the ID you assigned to this hunt group. |
| Type | Select the type of algorithm to use for this hunt group. |
| Pilot Number | Enter the telephone number/terminal number where the switch should start hunting for an available agent. |
3. Click **Save**. This adds the new Hunt Group to the **Hunting** tab.

To delete a group, select it, right-click and choose **Delete**.

#### Adding/Editing/Deleting a Line

To add/edit a hunt line to a hunt group:

1. Click on the hunt group in the top half of the **Hunting** tab. All lines currently assigned to the selected hunt group are displayed in the bottom half of the **Hunting** tab.
2. Right-click anywhere in the bottom half of the **Hunting** tab and select **New** (or **Edit** to modify). This displays the Add/Edit Hunt Line window.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/29882.wmf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A48Z&se=2026-11-14T12%3A04%3A48Z&sr=c&sp=r&sig=qbHGBJIIDP7qMRO7UGjrcdV%2FJzIXjoAlTd90a7jB5MA%3D)
3. Enter the Hunt Line information as described below:

| Activity | Select the desired activity for this hunt line from the drop-down list. |
| --- | --- |
| Type | Select the type of line from the drop-down list. |
| Number | Enter the telephone number/terminal number assigned to this line. |
4. Click **Save**. This adds the new hunt line to the hunt group.

To delete a hunt line. select it. right-click and choose **Delete**.