---
title: "Editing a Trouble Ticket"
slug: "editing-a-trouble-ticket"
updated: 2026-08-10T20:22:00Z
published: 2026-08-10T20:22:00Z
canonical: "help.idibilling.com/editing-a-trouble-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Editing a Trouble Ticket

To edit an existing trouble ticket, the **Edit** trouble ticket permission must be enabled in your Permission Profile. See [Follow-Up Permissions](/v1/docs/follow-ups).

The following procedure covers normal and parent/child trouble tickets. To edit a trouble ticket:

1. Perform a customer search and open the Customer window for the applicable customer account. See [Accessing Customer Management Records](/v1/docs/accessing-customer-management-records-customer-search).
2. Click the **Journals** tab (or **Troubles** tab if applicable).
3. Right-click on the row for the trouble ticket and select **Edit > Trouble Ticket**.

This displays the Edit Trouble Ticket window. The Hold Reason field is only present when the selected trouble ticket is parked. See [Parking/Unparking a Trouble Ticket](/v1/docs/parking-unparking-a-trouble-ticket).

> [!NOTE]
> Note
> 
> The **Close Trouble Ticket** button is not provided, if you are modifying either a Child trouble ticket or a parked trouble ticket.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61943.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A58%3A47Z&se=2026-11-14T11%3A58%3A47Z&sr=c&sp=r&sig=RAZrlUOZOSUXKAHKCQBd3SiVEiHGTqRHzHvFmGbOT%2Fg%3D)

The Edit Trouble Ticket window lets you edit the trouble, location, and contact information that was entered when the trouble ticket was created. See:

- [Trouble Tab](/v1/docs/trouble-tab)
- [Location Tab](/v1/docs/location-tab)
- [Contact Tab](/v1/docs/contact-tab)

The Edit Trouble Ticket window provides several additional tabs for viewing and managing trouble tickets:
- The **Journals** tab lets you add, view, modify, print and delete journal entries and follow-ups for this trouble ticket.
- The **Hold History** tab lets you view a log of park/unpark activity for this trouble ticket.
- The **Child Troubles** tab lets you view and manage child trouble tickets.
- The **Technician History** tab provides a history of all the technicians that have been assigned to this trouble ticket.
- The **Assigned to History** tab provides a history of all the people that have been assigned to this trouble ticket.

You can close the trouble ticket open in this window by clicking **Close Trouble Ticket**. This displays a dialog box for specifying how the trouble was resolved. See Closing a Trouble Ticket for details.