---
title: "Edit or Add a Change Reason"
slug: "edit-or-add-a-change-reason"
updated: 2026-07-21T14:10:51Z
published: 2026-07-21T14:10:51Z
canonical: "help.idibilling.com/edit-or-add-a-change-reason"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit or Add a Change Reason

Whether you are creating a new Change Reason or editing an existing one, the add/edit dialog provides some combination of the following fields, depending on the selected Change Type:

**(Show Picture)**

#### Dialog for Disconnect Change Reasons

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85358.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A32Z&se=2026-11-14T12%3A03%3A32Z&sr=c&sp=r&sig=KPLGyxed802%2FGJH4V2CUjvgx2%2FVEdZPNu4jgwE%2B4s4k%3D)

#### Dialog for Hotline, Redirect, Suspend Change Reasons

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85359.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A32Z&se=2026-11-14T12%3A03%3A32Z&sr=c&sp=r&sig=KPLGyxed802%2FGJH4V2CUjvgx2%2FVEdZPNu4jgwE%2B4s4k%3D)

#### Dialog for Reconnect, Swap Equipment, Market Change, Move Service Change Reasons

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/85360.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A03%3A32Z&se=2026-11-14T12%3A03%3A32Z&sr=c&sp=r&sig=KPLGyxed802%2FGJH4V2CUjvgx2%2FVEdZPNu4jgwE%2B4s4k%3D)

| Change Reason ID | This is a system-generated number and cannot be modified. |
| --- | --- |
| Description | Enter a description of the change reason. |
| Start Date | Enter the first date the change reason is available for selection in the appropriate drop-down lists. |
| End Date | Enter the last date the change reason is available for selection in the appropriate drop-down lists. |
| Assess ETF (check box) | **Only applies to Change Type = Disconnect.** If selected, the Assess ETF column is displayed with True (ETC is charged). If cleared, the Assess ETF column is displayed with False (ETC is not charged). |
| Aging Interval Days | **Only applies to Change Type = Disconnect.** Service number aging duration: - Entered as number of days - 0 is a valid entry (= immediately available) - Null is a valid entry (= use value specified in Add/Edit Service Number Inventory form in Customer Management (Inventory Management > Service Number Inventories > Inventories > Add/Edit When service number aging is set for a change reason it will supersede the aging rules set up in Customer Management. If a change reason does not have service number aging defined, the Customer Management rules will apply. |
| NLAD De-Enroll Type | **Only applies to Change Type = Disconnect.** Select the appropriate National Lifeline Accountability Database de-enroll type. This is used only if your company offers the Lifeline program. |
| Block Make Sale Restore | **Only applies to Change Type = Hotline. Redirect or Suspend** Specifies whether or not to allow users to restore a service when the service has been hotlined/suspended/redirected for this reason. This works in combination with user permission - Allow Restore of Blocked Services. This permission regulates a user’s ability to restore a service in POS Make Sale if the service has been hotlined/suspended/redirected with a Change Reason marked as Block Make Sale Restore. Users having Allow Restore of Blocked Services permission can continue with a manager override to restore; otherwise, a user with this permission will be required to log-in and complete the manager override. |