---
title: "Edit a Serialized Retail Item"
slug: "edit-a-serialized-retail-item"
updated: 2026-08-10T20:17:36Z
published: 2026-08-10T20:17:36Z
canonical: "help.idibilling.com/edit-a-serialized-retail-item"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit a Serialized Retail Item

The serial number of a handset or SIM card must be entered into the system to cross reference the phone number and MIN with the piece of equipment.

1. Right-click the retail item and select **Edit**. This opens the Edit Serialized Retail Line Item window.

**(Show Picture)**

![EditSerializedFulfillItem](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/40474.gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A54Z&se=2026-11-14T11%3A49%3A54Z&sr=c&sp=r&sig=rs8z3CUWTKfreZGh8FPdEmua8E8v%2BT9FIo7Y1wFJYxM%3D)

This window displays the following fields:

**SKU**

The SKU is the identifier of the item type as defined in CostGuard's Product Catalog.

**Class**

Class is a type of product, such as Handset or Insurance, used to group like items together for accounting and promotions. Classes are set up in Product Management as Product Categories.

**Serial Number**

The Serial Number is the unique identifier of the handset or SIM card.

**Status**

Retail Items can have one of the following statuses.

| Status | Meaning |
| --- | --- |
| Submitted | The retail item is waiting to be picked, packed and shipped. |
| Partially Picked | If multiples of the item were requested, only a portion have been picked. |
| Picked | The retail item has been picked, that is, taken from its storage location, but not yet packed. If multiples of an item were requested, they have all been picked. |
| Partially Packed | If multiples of the item were requested, only a portion have been packed. |
| Packed | The retail item has been packed for shipment. If multiples of an item were requested, they have all been packed. |

See also:

[About Fulfillment Requests](/v1/docs/about-fulfillment-requests)

[Status icons](/v1/docs/status-icons)
2. Enter the serial number as it appears on the handset or SIM card. Depending on your system, you may be able to scan the serial number.
3. Click **OK**. This closes the Edit Serialized Retail Line Item window and changes the line item's status to Picked.