---
title: "E-Pay Transaction Search"
slug: "e-pay-transaction-search"
updated: 2026-07-22T12:44:48Z
published: 2026-08-10T20:23:40Z
canonical: "help.idibilling.com/e-pay-transaction-search"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# E-Pay Transaction Search

You can find specific transactions based on a variety of criteria. To search for E-Pay Transactions:

1. On the Applications menu, click **Customer Management > E-Pay Transaction Search**. This displays the E-Pay Transaction Search window.

> [!NOTE]
> Note
> 
> You will only be able to view customers based on your User Limit-To profile.

![E-Pay Transaction Search Criteria](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/31236(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A48Z&se=2026-11-14T11%3A49%3A48Z&sr=c&sp=r&sig=8fqvqKZKNrjWa98znbd%2B7JtlzwQzKbW7J%2Bprzrhe3jA%3D)
2. Select any combination of search criteria as described below. (Selecting no criteria returns all transactions.)

| Status | Select one or more status(es) from the list. |
| --- | --- |
| AVS Code | Select one or more AVS code(s) from the list. |
| Reason Code | Select one or more Reason codes from the list. |
| Account Type | Select one or more: Credit Card, ACH Bank, or LEC. |
| Type | Select a transaction type from the drop-down list. |
| Credit Card Number | Enter the credit card number to search. > [!NOTE] > Note > > Credit Card numbers are masked, so a search will result in the credit card number with the longest set of “*” characters being sorted and returned first. |
| Bank Account Number | Enter the bank account number to search. > [!NOTE] > Note > > Bank Account numbers are masked, so a search will result in the bank account number with the longest set of “*” characters being sorted and returned first. |
| Bureau Transaction ID | Enter the bureau transaction ID to search. This is the number the credit service/bureau assigns to a transaction after it is submitted for processing. |
| Process Date | Enter the From and To dates of the transactions to search by. |

1. Click **Search** to display the search results. The Search window remains open so you can perform another search if you choose to. Click **Close** when you are finished with the Search window.

![E-Pay Transaction Search Results](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/31237(1).gif?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A48Z&se=2026-11-14T11%3A49%3A48Z&sr=c&sp=r&sig=8fqvqKZKNrjWa98znbd%2B7JtlzwQzKbW7J%2Bprzrhe3jA%3D)

#### Using the Search Results

From the search results you can:

- View the E-Pay accounts for a customer. Right-click on a row and select **View Customer** or double-click on a row.
- Create a printable receipt for a selected EPay transaction. Right-click on a row and select **Reports > Account Transaction Statement filtered by EPayTransactionID**
- Use the **Action** button to:
  - [execute a bulk status change](/v1/docs/bulk-status-change). This changes all transactions with processing errors or a declined status to Unprocessed, so the transactions may be voided
  - manually approve sent transactions.

The E-Pay Transaction Search Results window contains the following information.

| Account Number | Customer's IDI platform account number. |
| --- | --- |
| ID | Unique transaction identifier |
| Status | Unprocessed, Sent, Approved, and so on. |
| Description | Description of the transaction (***Monthly InCharge, Partial Payment, Deposit***, or ***Final Payment***). |
| Type | Debit or credit. |
| Card Number | Credit card number if the transaction is associated with a credit card. The number is masked, showing only the last 4 digits of the number. |
| Amount | Dollar amount of the transaction. |
| Process Date | Date and time the transaction is processed by the the IDI platform . |
| Approval Date | Date and time the transaction is approved by the authorizing company (such as Authorize.NET, Shift4 or LinkPoint). |
| Approval Code | 6-digit authorization code received from the credit card processor for an approved transaction. |
| Bureau Transaction ID | Number the credit service/bureau assigns to a transaction after it is submitted for processing. |
| Bureau Description | Description of the credit service/bureau assigned to the transaction. |
| Reason Code | Alphanumeric code that defines why a transaction is declined. |
| AVS Code | Address validation error that caused the transaction to be declined. |
| Bank Account Number | Bank account number if the transaction is associated with a checking or savings account. It displays masked. |
| Contact Name | Billing contact's name. |
| Contact Address | Billing contact's street address, city, and Zip Code. |
| Contact Phone #1 | Billing contact's main phone number. |
| Contact Phone #2 | Billing contact's secondary phone number. |
| Last Modified | Date that the account was last modified. |
| User ID | Name of the user who last modified the account. |