---
title: "Duplicating a Trouble Ticket"
slug: "duplicating-a-trouble-ticket"
updated: 2026-08-10T20:22:00Z
published: 2026-08-10T20:22:00Z
canonical: "help.idibilling.com/duplicating-a-trouble-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Duplicating a Trouble Ticket

You can create a new trouble ticket by duplicating an existing trouble ticket with similar specifications. This is convenient when you need to generate multiple trouble tickets that have essentially the same data, with minor exceptions.

For example, you may have a problem that pertains to four different addresses and you need to generate a separate trouble ticket for each address. In this case you will only need to change the street address on the **Location** tab for each trouble ticket. To create these four trouble tickets:

1. Create a trouble ticket for address #1, enter all of the appropriate information, and click **Save**.
2. Duplicate the trouble ticket created in the previous step (details below), change the address on the **Location** tab to address #2, and click **Save**.
3. Repeat the previous step for addresses #3 and #4.

> [!NOTE]
> Note
> 
> You can only duplicate an open trouble ticket.

To duplicate a trouble ticket:

1. From the **Journals** tab, right-click on the row that contains the trouble ticket you want to copy and select **Duplicate Trouble Ticket**.

This displays the New Trouble Ticket window.

**Notes**:
  - The fields on the **Trouble** tab are populated with the data from the original trouble ticket.
  - The fields on the **Location** and **Contact** tabs are blank and are NOT populated with the data from the original trouble ticket.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/61949.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A34Z&se=2026-11-14T12%3A12%3A34Z&sr=c&sp=r&sig=jKGmgSs892ZGqHC6z1%2FgzqibfUQA8xypnPSyp0K4boM%3D)
2. Make the desired changes and/or add the desired information on the **Trouble**, **Location**, and **Contact** tabs. See [Adding a Trouble Ticket](/v1/docs/adding-a-trouble-ticket) for details.
3. Click **Save** to create a new trouble ticket.

> [!NOTE]
> Note
> 
> If you attempt to duplicate a closed trouble ticket, you will get an error when you click **Save** to create the new trouble ticket.