---
title: "Displaying Trouble Tickets on the Summary Tab"
slug: "displaying-trouble-tickets-on-the-summary-tab"
updated: 2026-08-10T20:22:00Z
published: 2026-08-10T20:22:00Z
canonical: "help.idibilling.com/displaying-trouble-tickets-on-the-summary-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Displaying Trouble Tickets on the Summary Tab

You can select specific trouble tickets to appear on the **Summary** tab in Customer Management, that otherwise would only appear on the **Journals** tab. This is referred to as “retaining” a trouble ticket. In order to retain a trouble ticket, the trouble ticket must be open.

To retain a trouble ticket:

1. Click the **Journals** tab in the Customer window.
2. Right-click on the trouble ticket to be retained, and select **Display on Customer Summary Tab**. This displays the trouble ticket in both the **Summary** and **Journals** tabs in the Customer window.

#### Removing Trouble Tickets from the Summary Tab

To remove a trouble ticket from the **Summary** tab, from either the **Summary** or **Journals** tab:

1. Right-click on the trouble ticket and select **Remove From Customer Summary Tab**. This removes the trouble ticket from the **Summary** tab so the trouble ticket can only be viewed from the **Journals** tab.