--- title: "Display User Alias on Emails" slug: "display-user-alias-on-emails" updated: 2026-08-15T19:27:15Z published: 2026-08-15T19:27:15Z canonical: "help.idibilling.com/display-user-alias-on-emails" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # Display User Alias on Emails You may insert the SaaS User Name as the outgoing email alias rather than use Admin Console settings. This is a shared setting for Tickets and Customer Care, meaning you can set it from either location and it applies equally to both. The setting is available via **MANAGE** > **Shared Settings**. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84444(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A41Z&se=2026-11-14T11%3A49%3A41Z&sr=c&sp=r&sig=zhice8h9g5MITLOCHjD1FDmXvwVH%2FV2VTdXH%2FkWDlRc%3D) This setting is initially unchecked. Click the Edit (Pencil) icon at the far right to enable/disable and select a new alias. **Show Picture** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81951(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A41Z&se=2026-11-14T11%3A49%3A41Z&sr=c&sp=r&sig=zhice8h9g5MITLOCHjD1FDmXvwVH%2FV2VTdXH%2FkWDlRc%3D) ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81952(1).png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A49%3A41Z&se=2026-11-14T11%3A49%3A41Z&sr=c&sp=r&sig=zhice8h9g5MITLOCHjD1FDmXvwVH%2FV2VTdXH%2FkWDlRc%3D) - **Unchecked**: - For Customer Care: Use the Default Alias as configured via Data Management > Mailbox Configuration in Admin Console - For Tickets: Use the Journal Type's Alias (when configured) or the Default Alias if the Journal Type's Alias is not populated. - **Checked**: For both Tickets and Customer Care, use the SaaS User Name in the selected format as the alias. Select one of the three Alias options from the drop down: For example: John Smith - First Name - First Name and Last Initial - First and Last name