---
title: "Display All Open Trouble Tickets"
slug: "display-all-open-trouble-tickets"
updated: 2026-08-10T20:22:20Z
published: 2026-08-10T20:22:20Z
canonical: "help.idibilling.com/display-all-open-trouble-tickets"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Display All Open Trouble Tickets

By default the customer trouble ticket icon is only displayed in the customer window when the customer has severity level 1 (red flag) trouble tickets. If you want the icon to be displayed when the customer has any open trouble tickets, regardless of severity, the Display Icon If Any Open Trouble feature must be enabled in the Config Console. To do this:

1. In the Config Console, drill down to ***Environment_Name* > Local Services > CostGuardService > *ServerName*_CostGuardServer > Customer Management Settings** **> Trouble Ticket Options**.
2. Double-click **Trouble Ticket Options** (or right-click and choose **Open**). This displays the Trouble Ticket Options window.
3. Check the box for **Display Icon If Any Open**. This instructs the system to display the trouble ticket icon on the customer window when the customer has one or more open trouble tickets of any severity level (not just red-flag).

![Trouble Ticket Options Checked](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32608.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A12%3A30Z&se=2026-11-14T12%3A12%3A30Z&sr=c&sp=r&sig=g9%2Bqnog5Zb84CA24BlLXjvwjd7MHZjC44F2ODQIwb%2FU%3D)
4. Click **Save**.