---
title: "Disconnect Service"
slug: "disconnect-service"
updated: 2026-09-18T13:10:04Z
published: 2026-09-18T13:10:04Z
canonical: "help.idibilling.com/disconnect-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disconnect Service

This action is installed by the Orders web module. It creates a Disconnect order for a service using either the Service Number ID (UsgSvcID) or Port Request ID. For example, this Action can be paired with the *Port Request Modified* Trigger to automatically disconnect a Service upon completion of a port out request.

![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/disconnect-service-image-chwm4bqx.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A15%3A30Z&se=2026-11-14T11%3A15%3A30Z&sr=c&sp=r&sig=a2LF1dq95hAQLQDRFj5oaSlrxzkt37tVqkecbZJGxK0%3D)

| PortRequestID | This is optional; however, either this field or ServiceNumberID must be populated. |
| --- | --- |
| ServiceNumberID | This is optional; however, either this field or PortRequestIDID must be populated. |
| OrderType | This is required. |
| Disconnect Reason | This is required. |
| DisconnectDate | This is required if using ServiceNumberID; otherwise this will be derived from the port-out request's create date. |