---
title: "Customers Associated With a Service Address"
slug: "customers-associated-with-a-service-address"
updated: 2026-08-10T20:22:38Z
published: 2026-08-10T20:22:38Z
canonical: "help.idibilling.com/customers-associated-with-a-service-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers Associated With a Service Address

From the Service Address Search Results window, you can view all customers currently associated with a particular service address. To do this:

- Perform a Service Address Search to retrieve the desired service address (see Service Address Search for more information).
- Within the Service Address Search Results window, right-click on the desired service address and select **View Customers**. This displays the Customers Associated to Service Address window which lists all customers that have services linked to the selected service address.

![CustomersAssocWithServiceAddr](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/23686.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A41Z&se=2026-11-14T12%3A04%3A41Z&sr=c&sp=r&sig=gwqIQAvDlOmAnjia3eZHytFbV49Gyp6M%2FVPVS1eKfPM%3D)

> [!NOTE]
> Note
> 
> If a customer has more than one service linked to a service address, that customer is listed multiple times in the Customers Associated to Service Address window (one row/service).

The Customers Associated to Service Address form provides the following information:

| Account Number | Customer's account number. |
| --- | --- |
| Customer Name | Customer's name. |
| Account Status | Status of the customer's account (Active, Disconnected, Suspended, etc.). |
| Disconnect Date | If the service that is linked to the selected service address is disconnected, this field contains the date the service was disconnected. |
| Disconnect Reason | If the service that is linked to the selected service address is disconnected, this field contains the reason the service was disconnected. |

- From the Customers Associated to Service Address window, you can view the account information for a specific customer. This is accomplished by either double-clicking on the desired customer or right-clicking on the desired customer and selecting **View Customer**. The Customer # window for the selected customer is displayed.