---
title: "Create Follow-up"
slug: "create-follow-up"
updated: 2026-08-11T11:51:50Z
published: 2026-08-11T11:51:50Z
canonical: "help.idibilling.com/create-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Follow-up

This action is installed by Customer Care. It creates follow-up that can be associated to a Customer, Ticket, Journal, Billing Order, Dispute or Equipment Inventory.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84398.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A08%3A01Z&se=2026-11-14T12%3A08%3A01Z&sr=c&sp=r&sig=vZMjdUbdNScKqAI1URsR%2Ft%2FgoTIZpATsFAafvzjbuf0%3D)

#### Parameters:

> [!NOTE]
> Note
> 
> parameters marked with an asterisk are required.

| Assigned To* | User or group the Follow-Up is assigned. |
| --- | --- |
| Description* | Description for the Follow-Up. |
| Follow-Up Date* | The Follow-Up date is calculated based on: - Duration Type (required): Select a value from the drop down - Duration (required): enter an integer - Override Date: Date/Time to be used with Follow-up Date calculation If Override Date is left blank, the Follow-Up Date is calculated as the current date time plus the duration entered. If Override Date is populated, the Follow-Up date is calculated as the Override Date/Time plus the duration entered. |
| Object Type | A value can be selected from the drop down. Note that Journal Item should be selected when associating the follow-up to a Ticket. |
| Object ID | Populate based on the Object Type selected: - Customer: CustID - Journal Item: Ticket ID (for Ticket) - Journal Item: Journal ID (for Journal) - Billing Order: Billing Order ID - Dispute: Dispute ID - Equipment: Equipment ID |
| Status* | Follow-Up Status. A value can be selected from the drop down. |
| Type* | Follow-Up Type. A value can be selected from the drop down. |
| Attributes | If there is an attribute definition associated with the Follow-Up type, the attribute properties and values can be entered as a JSON string. Example (attribute with one property called ‘Address Type’: {"Address Type":"Residential"} |