---
title: "CPNI Tab"
slug: "cpni-tab"
updated: 2026-08-10T20:22:32Z
published: 2026-08-10T20:22:32Z
canonical: "help.idibilling.com/cpni-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CPNI Tab

On the CPNI tab you can make changes to CPNI security information.

**(Show Picture)**

![EditCustInfo_CPNItab](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/74302.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A47Z&se=2026-11-14T11%3A47%3A47Z&sr=c&sp=r&sig=t8WomSH0LOTHECkYjgwUnhPLpUyJGDT9gpPYDDyzHYA%3D)

| Password | Follow the guidelines set by your company (between 1 and 50 characters) |
| --- | --- |
| Security Question | Either select one from the drop down list, or enter one that is provided by the customer (in the second Security Question field). |
| Security Question Answer | Enter the answer here (limited to 80 characters) |
| Authorized Users | Click the **Add** button, enter the customer's name and phone number information in the ***CPNI Add Authorized User*** window and click **OK**. To add another authorized user to this account, click **Add,** enter the name and phone number, and click OK. To delete an authorized user, click the name you want to remove, then click **Remove**. |
| Authorized User Password | This is an optional field that you may use if there are additional authorized users whose ID you want to verify. The same password is used for all additional users. |
| SMS Number | The customer's SMS number (mobile number) |
| Internal Marketing | This is company specific. |
| External Marketing | This is company specific. |

Once the CPNI compliance information has been saved, it will be displayed on the Customer Summary tab.