--- title: "CPNI Information and Verification" slug: "cpni-information-and-verification" updated: 2026-07-14T15:14:15Z published: 2026-07-14T15:14:15Z canonical: "help.idibilling.com/cpni-information-and-verification" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # CPNI Information and Verification CPNI Information is used to protect personal information from disclosure. > [!NOTE] > Note > > CPNI is only available for designated account types as set up via IDI Desktop Client Applications > CPNI > CPNI Configuration Settings. **(Show Picture)** Refer to the CostGuard Client Online Help for further information. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81057.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) CPNI information is initially entered when you add a new customer account, and is presented in the designated area on the Account Summary page. **(Show picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84709.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) CPNI information is displayed in the CPNI section of the Account Summary Account view. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84716.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) #### Editing CPNI Information This requires the ***Edit CPNI Information*** permission. This permission is included in the Customer Care Admin role. This lets you grant users the ability to edit CPNI information without also granting them full access to customer information. Users with this permission will have a pencil icon in the right corner of the CPNI info panel ![](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/77587.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D). This displays the Edit CPNI Page. **More** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84714.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) #### Verifying CPNI Information CPNI verification requirements are configured via CPNI settings. See [Customer Care Settings](/v1/docs/customer-care-settings). The CPNI Verification dialog will open automatically for users configured to require CPNI Verification (Require CPNI Verification Dialog setting). Users that are not configured to require the CPNI verification dialog can still verify CPNI information by clicking the shield icon at the top right of the account page. The dialog will only display the fields configured in the new CPNI Verification Fields setting. Check the fields that are used for verification. At least one field must be checked to enable the Verified button. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84719.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) > [!NOTE] > Note > > If the CPNI verification settings are set up to obscure account information, the information will be blurred on attempting to open the account until verification is completed (by entering the account password or answer to security question). **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/89267.jpg?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) If a PIN has been sent to the customer, you can enter it here. If the customer requests a new PIN be sent, enter it then click the resend icon. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81062.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) If the customer requests the PIN be removed, click the remove icon. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81063.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) When you are ready to verify the CPNI information, click **VERIFY**. On successfully verifying the CPNI information the orange Not Verified Indicator is replaced by a green **Verified** indicator, and the blue Verify Customer badge is removed. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81055.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) The Verify Customer Badge and Not Verified indicator will reset the next time the account is accessed to remind you to re-verify the information. #### Verification Logging All CPNI verification is logged. A log record is written whenever you click **Verified** or **Not Verified**. - On clicking **Verified**, the fields that are selected are captured in the log entry. - On clicking **Not Verified**, an entry is logged with the message: CPNI Information was not verified. The verification history can be opened from the CPNI section of the Account Summary page. **(Show Picture)** ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84722.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D) Clicking Verification History opens the View Verification History page. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/84724.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A42%3A02Z&se=2026-11-14T11%3A42%3A02Z&sr=c&sp=r&sig=gnzh3lDW%2FUvc%2Fh3TzD9WhEY2Zhb7Ju9mL2jrgpnCjcc%3D)