--- title: "CostGuard Version 21.11 Details" slug: "costguard-version-21-11-details" updated: 2026-05-09T18:11:28Z published: 2026-05-19T16:52:24Z canonical: "help.idibilling.com/costguard-version-21-11-details" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.idibilling.com/llms.txt > Use this file to discover all available pages before exploring further. # CostGuard Version 21.11 Details #### [CostGuard Version 21.11 Core Bulletin](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/CostGuard-21.11-Core-Release-Bulletin(1).pdf?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A02Z&se=2026-11-14T12%3A04%3A02Z&sr=c&sp=r&sig=lM5yjE49xBGx%2FArxdvsqPW9xxWVyvQnduW7TEg89kd4%3D) #### Change Orders | **Functional Area** | **AR/FR** | **Description** | | --- | --- | --- | | Orders | FR 3409 | **Observe Reconnect Threshold in Orders webmodule** The system now checks the reconnect threshold for account and service reconnect orders in the Orders web module and Order Placement API. If the threshold has not passed, the reconnect will continue. If the threshold has passed, a configured error message is displayed and the reconnect is not allowed. If there is no configured error message, a default message is displayed. | | Security | AR 8899 | **Expanded date range for user last log-in date search** In Security on the Users search page, two new fields – *Last Log In: From* and *Last Log In: To* – replace the *Last Log In Prior To* date filter. This lets you search for user log-in instances within a more precise date range. | | Credit Scoring | FR 3399 | **Ability to request a new credit report via a REST endpoint** The ability to request a new Experian or TransUnion credit report for an existing customer has been added to the *Customer Management Web Service*. Refer to the Customer Management Web API documentation in the IDI Knowledge Center. | #### Resolved Known Issues | Functional Area | PR | Description | | --- | --- | --- | | Customer Care | 83817 | **Customer Care document tray lacks Add/Manage permissions** The document tray (displayed when you click the paper clip icon in Customer Care) did not respect the *Add Document* and *Manage Document* permissions. Now users with the correct permissions can add documents to Document Storage. | | Tickets | 83794 | **Workflow Create Ticket action – Wait for Ticket Close option fails** The Workflow *Create Ticket* action has a parameter called *Wait for Ticket Close* that, when set to **Yes**, should keep the step *In Progress* until the associated ticket is closed. This is to ensure the workflow does not progress until the ticket is closed. There were cases where the ticket closed but the Workflow step & task still showed as *In Progress*. When the Journal Management Close ticket API was created, the functionality for journals to close a workflow when the associated ticket was closed was not carried forward. A check was added to Journal management to see if there is a workflow assigned to the ticket and close it if the Workflow is still active when the ticket is closed. | | Orders | 83856 | **Service Numbers in Inventory cannot be reconnected** In CostGuard 21.8 PR 83760 corrected an issue where a Service Number was active in both PREPAID and POSTPAID services. This resulted in an issue where the logic that checks if a number is in use due to inventory constraints checked for the existence of *any* inventory history record, and prevent the reconnect if one was found. The logic has been corrected to check if the *latest* inventory history record indicates the number can be used (either currently available or is aging and assigned to the current customer), and in this case allow the reconnect | | RateBill – XML | 83830 | **Error generating invoice (XML) report having no invoice details** When a user requests an invoice, the invoice (XML) is created successfully even when there are no invoice details available. This is expected behavior; however, this case was causing an error. The *Service Catalog Group Charge Detail* optional XML report was updated to prevent the error from occurring when running the report on a customer without any invoice details. | | Payment Processing | 83746 | **Recurring Transactions – Simultaneous*Create All Transactions*run** If two users are looking at the Manage Recurring Transactions window at the same time, both users could kick off the *Create All Transactions* function. Doing so would create duplicate E-Pay transactions and result in over charging. This process no longer allows multiple users to kick off the *Create All Transactions* process on the same bill cycle simultaneously. When one user kicks off the *Create All Transactions* process, the Balance webservice that is creating the transactions will issue a GUID. Then if other users try to run the process the Balance webservice will check for a GUID and will return a notice that its already in progress. | | Payment Processing | 83772 | **Voided credit card payments sent to payment processor** Audit logging has been updated to capture additional information for voided payment transactions to facilitate troubleshooting instances where a transaction was not sent when one was expected.. | | CostGuard Client Product Catalog | 83872 | **Equipment inventory edits not saved on retail products** With CostGuard version 21.10, AR 8751 to bypass serial number restrictions on retail device sales, added new fields on the Product Catalog Retail Product form to enter Equipment *Type* and *Inventory*. However, attempting to modify the *Inventory* value on an *existing* a retail product failed to save the Inventory value. > [!NOTE] > **Note**: > > This was not an issue when configuring a new retail product. This was fixed so the system commits this information when modifying a retail product, as it does when creating a new one. | | Bulk Data Import – SIM Records | 83852 | **Extra spacing preventing bulk import of SIM records** Extra spacing in the SIM Import defined properties caused the import processor to not find the values for those properties when performing a SIM Import in Bulk Data. The import has been changed to ignore the extra spacing. | ### Platform System Deployment Updates: | **Module** | **Target Deployment Updates** | | --- | --- | | Security | 11/09/2021 |