---
title: "Contact Tab"
slug: "contact-tab"
updated: 2026-08-10T20:23:24Z
published: 2026-08-10T20:23:24Z
canonical: "help.idibilling.com/contact-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Tab

The **Contact** tab defines the person to contact when the problem is resolved, and when additional information is needed to resolve the problem. The **Contact** tab lists the person's name and contact information (address, phone number, and/or email address). It is extremely important to supply contact information for Stand Alone trouble tickets, as these problems are reported by non-customers and the system does not have any contact information for them. See [Stand Alone Trouble Tickets](/v1/docs/stand-alone-trouble-tickets) for additional information.

To enter Contact information:

1. Click the **Contact** tab on the New Trouble Ticket window.

**(Show picture)**

![NewTblTktContactTab](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/43977.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A49Z&se=2026-11-14T12%3A07%3A49Z&sr=c&sp=r&sig=%2BxsmEfp2eP6Bnzyh4zSCEOu03xA9ADE4dukRnsEWoTA%3D)

The **Contact** tab contains the following input fields:

| Contacts | New Trouble Ticket window: - Select a contact from the drop-down list. The system populates the remaining input fields with information that is stored in the system for this contact. New Global and Standalone Trouble Ticket windows: - This input field is grayed out and cannot be modified. Global and Stand Alone trouble tickets are not associated with a specific customer, therefore, there are no contacts to list for these types of trouble tickets. |
| --- | --- |
| Contact Type | New Trouble Ticket window: - Automatically populated with the contact type assigned to the selected contact. This field cannot be modified. New Global and Standalone Trouble Ticket windows: - Select a contact type from the drop-down list. |
| First/Mi/Last Name | New Trouble Ticket window: - Automatically populated with the name of the selected contact. This field cannot be modified. New Global and Standalone Trouble Ticket windows: - Enter the contact's first name / middle initial /last name. |
| Street1, Street2, Street3 | New Trouble Ticket window: - Automatically populated with the street address of the selected contact. This field cannot be modified. New Global and Standalone Trouble Ticket windows: - Enter the contact's street address. Use Street2 and Street3 to enter supplemental address information, if any. Use this for suite number, apartment number, or other information that does not fit in the Street1 field. |
| City / State / Zip | New Trouble Ticket window: - Automatically populated with the city, state, and zip code defined for the selected contact. This field cannot be modified. New Global and Standalone Trouble Ticket windows: - Enter the contact's city, state, and zip code. |
| Country | New Trouble Ticket window: - Automatically populated with the country defined for the selected contact. This field cannot be modified. New Global and Standalone Trouble Ticket windows: - Enter the contact's country. The default value is USA. |
| Validation Result | The Validation Result icon describes the result of the automatic address validation. ![icoGreenCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28170.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A49Z&se=2026-11-14T12%3A07%3A49Z&sr=c&sp=r&sig=%2BxsmEfp2eP6Bnzyh4zSCEOu03xA9ADE4dukRnsEWoTA%3D)Green check mark: the validation was successful and the Required and Actual validation types match. ![icoYellowCheck](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/28169.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A49Z&se=2026-11-14T12%3A07%3A49Z&sr=c&sp=r&sig=%2BxsmEfp2eP6Bnzyh4zSCEOu03xA9ADE4dukRnsEWoTA%3D)Yellow check mark: the validation was successful but the Required and Actual validation types do not match. ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/32475.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A07%3A49Z&se=2026-11-14T12%3A07%3A49Z&sr=c&sp=r&sig=%2BxsmEfp2eP6Bnzyh4zSCEOu03xA9ADE4dukRnsEWoTA%3D)Red X: the validation was unsuccessful and the attempt was bypassed. |

> [!NOTE]
> Note
> 
> If you are adding a Stand Alone trouble ticket, you must enter contact information in at least one of the following input fields - First Name, Last Name, Street1, Street2, Street3, City/State/Zip, Country, Phone, or Email.