---
title: "Contact Information"
slug: "contact-information"
updated: 2026-07-08T12:38:08Z
published: 2026-07-14T15:08:23Z
canonical: "help.idibilling.com/contact-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Information

**(Show Picture)**

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/81379.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D)

You must enter a Primary Customer Contact. You may enter a separate Billing Contact or use the Primary Customer Contact as the Billing Contact:

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/78675.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D)

| First/Mi/Last Name Company Name | Last name or Company name is required. First name and middle initial are optional |
| --- | --- |
| Address | Use up to three lines to enter the street address |
| City/State/Zip | Enter city, state and zip code. The values available for selection in the State drop down menu depend on the selected Country. |
| Country | Defaults to the value set via Manage > Settings and can be changed as needed. |
| Validation | Addresses must be validated. **(More)** Click **Validate Now** to validate the address. Success is indicated as: ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/78661.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D) If the address cannot be validated the following warning is displayed: ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/78663.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D) To bypass validation and continue with the address entered, click **OK**. Bypassing validation is indicated as: ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/78664.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D) Clicking **CANCEL** will leave validation as undetermined: ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/78665.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D) |
| Phone Numbers | Add as many phone numbers and email addresses as needed. **(More)** To add phone numbers and/or email addresses for a contact click the corresponding ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/78519.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D). Click ![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/78520.png?sv=2026-02-06&spr=https&st=2026-11-14T10%3A47%3A41Z&se=2026-11-14T11%3A47%3A41Z&sr=c&sp=r&sig=FyQ7zY1ZO6pPTte7magEmJCy%2F2kF%2BD5f7qDptA%2FF5sA%3D)to delete. |
| Email Addresses |