---
title: "Configuring Service-level Phone Book Behavior"
slug: "configuring-service-level-phone-book-behavior"
updated: 2026-08-10T20:16:10Z
published: 2026-08-10T20:16:10Z
canonical: "help.idibilling.com/configuring-service-level-phone-book-behavior"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring Service-level Phone Book Behavior

Phone book functionality is enabled/disabled on a service type basis. You can also set the maximum number of phone book entries and choose whether or not to display the phone book form in the Make Sale wizard for new service and new feature orders. This is done via the **Phone Book** tab on the New/Edit Service form in the Product Catalog.

![ServiceBehaviorTab90606](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/65869.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A10Z&se=2026-11-14T12%3A04%3A10Z&sr=c&sp=r&sig=N4KrscCxFl%2BpFHo5srUaHpB1x47FDCj9HXLaPo1w8zg%3D)

| Phone Book |  |
| --- | --- |
| - Allow Phone Book | Lets you turn on/off phone book functionality for a service type. When checked, authorized users have the ability to create and manage a phone book on services of this type. When not checked, services of this type will not support any phone book functionality; however, special number products can still be sold. Also, the fields below are enabled/disabled based on this option. |
| - Show Phone Book Page When Adding a Service | Lets you choose whether or not to display the Phone Book form when adding a service of this type via the Make Sale wizard. When checked, the Phone Book form is displayed. > [!NOTE] > Note > > This applies to POS orders only. |
| - Show Phone Book Page When Adding Features | Lets you choose whether or not to display the Phone Book form when adding a feature to a service of this type via the Make Sale wizard.When checked, the Phone Book form is displayed. > [!NOTE] > Note > > This applies to POS orders only. |
| - Max Phone Book Entries | Lets you specify the maximum number of phone book entries allowed on services of this type. This field only accepts integer characters. Set to **50** for GreatCall. No entry = unlimited number of phone numbers can be added to the phone book. |
| Port Request |  |
| - TimeZone Required | Lets you choose whether or not the previous carrier's time zone is required on a port-in request. |
| Reconnect Threshold (in days) | Lets you specify the number of days since being disconnected that a service number can be reconnected. This prevents the accidental re-assignment of a phone number that has already been assigned to a different subscriber by the carrier. |