---
title: "Configuration CPNI Settings - CPNI Data Tab"
slug: "configuration-cpni-settings-cpni-data-tab"
updated: 2026-08-10T20:22:52Z
published: 2026-08-10T20:22:52Z
canonical: "help.idibilling.com/configuration-cpni-settings-cpni-data-tab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuration CPNI Settings - CPNI Data Tab

To configure settings for CPNI data:

- Go to **Applications > CPNI > CPNI Configuration Settings**.

![CPNIConfigSettings](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/52079.png?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A31Z&se=2026-11-14T12%3A04%3A31Z&sr=c&sp=r&sig=172tAJY2DFPiUnf0GruU8yTTy0K06QF%2FB5Ndr%2BAVmsc%3D)
- Complete these areas of the configuration window.

#### Required CPNI Data

Check the boxes next to the information that you want to be required for every customer.

| **Account Password** | generally required |
| --- | --- |
| **Authorized Users** | generally optional |
| **Authorized User Password** | generally optional |
| **Security Question & Answer** | generally required |

#### PIN Rules

Select a PIN length.

| **Pin Length** | Enter a number within the guidelines set by your company (between 4 and 25; default is 4). |
| --- | --- |
| **# of Retry Attempts** | Enter a number within the guidelines set by your company. (A value of zero means unlimited attempts.) |

#### Password Format

Select a range for the Password length. Recommended value is 4 digits.

| **Minimum Length** | >1 character |
| --- | --- |
| **Maximum Length** | <50 characters |

#### Security Questions

A Security Question can be asked of customers to authenticate their identity in case they have forgotten their password. They are stored in the system along with the correct answer.

- Default questions are supplied by IDI; Company questions are questions that can be created by an administrator.

### Enabling or Disabling an Existing Security Question

- Right-click the question and select **Enable** to make it available

OR

select **Disable** to make it unavailable.

A disabled security question is displayed as **False** in the Enabled column; an enabled question is displayed as **True**.

> [!NOTE]
> Note
> 
> As soon as a question is in use, it cannot be removed nor disabled.

### Creating a new Security Question

- To add a security question, right click in the Question area and click **Add** to display the ***Add CPNI Security Question*** window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42694.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A31Z&se=2026-11-14T12%3A04%3A31Z&sr=c&sp=r&sig=172tAJY2DFPiUnf0GruU8yTTy0K06QF%2FB5Ndr%2BAVmsc%3D)
- Enter the question and click **OK**.

### Removing a Security Question

- To remove a security question, right click the question and click **Remove**.

> [!NOTE]
> Note
> 
> You can only remove a security question with a Company owner (not a default question).

#### Account Types

In the Account Type pane of the CPNI Configuration Settings form, you can select the predefined account types for which CPNI data will have to be collected.

> [!NOTE]
> Note
> 
> Every time that you save an account type change, you need to clear the system cache. (**Tools > Clear Local Cache**)

### Adding an Account Type

- To add an account type, right-click in the white space under ***Account Types*** and click **Add** to display the Choose Account types window.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42718.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A31Z&se=2026-11-14T12%3A04%3A31Z&sr=c&sp=r&sig=172tAJY2DFPiUnf0GruU8yTTy0K06QF%2FB5Ndr%2BAVmsc%3D)
- Select a Type and click **OK**. (To select multiple types, hold the Shift key and click the Types you want).

### Removing an Account Type

- To remove an account type, right-click the Type and select **Remove** from the drop-down list.

![UG template for Help](https://cdn.us.document360.io/3f7f8ade-bcb1-4ec8-af25-0c0ad8601afb/Images/Documentation/42718.gif?sv=2026-02-06&spr=https&st=2026-11-14T11%3A04%3A31Z&se=2026-11-14T12%3A04%3A31Z&sr=c&sp=r&sig=172tAJY2DFPiUnf0GruU8yTTy0K06QF%2FB5Ndr%2BAVmsc%3D)

#### Allow Custom Subscriber Security Question

Check this box if you want to authorize creation of a Security Question by a subscriber.

#### Always show the CPNI PIN Verification screen when a PIN exists

Check this box if you want the CPNI PIN Verification screen to be displayed when a PIN exists even if the user does not have CPNI permissions.